We sat down recently with our Social Media Manager, Tori, to find out exactly how she spends her day. Does she spend it on her phone surfing Instagram and Pinterest? Or, is she busy helping to build a brand, researching trends and changes?
When asked what she finds to be a best practice and procedure for her job she informed us that ensuring the content she is pushing accurately represents our brand. “You need to do your research ensuring you’re posting viable information your clients or fans will actually care about. You also need to check the hashtags you’re using before using them. Too many brands have made the mistake of incorporating a trending topic into their message without first taking a moment to see what the trending topic is. This can potentially become disastrous.”
She also touched on the importance of staying current with new social platforms, but knowing which is best for business, what type of content you should put out there and what to do with comments. “You don’t want to jump into something without knowing how, or if, it will benefit your brand or business. You don’t need to be on every social network. You need to be spending time on the networks the work best for you. Just because it’s available doesn’t mean it’s right for your brand. We follow the 80/20 rule. The social web is about educating, informing, entertaining first and selling second. You have to engage with your audience before trying to sell something. 80% of your updates should be about engagement and the other 20% can be posts about selling. As far as comments are concerned, no one will believe if you only have 5 star reviews. Either, you’re faking it or deleting negative feedback. Turn the negative into a learning and growing experience. Don’t try to bury it, respond to it. Offer help and find a solution to the issue.”
Tori is often faced with questions of ‘what do you do all day? Do you just sit on your Facebook account or Twitter?’ She took the time to clear up a few misconceptions. “The biggest misconception of my job is that I sit all day and play on Facebook and Twitter. I’d really like to clear this up, I don’t. Both of these platforms have separate accounts that house all your advertising so there’s days where I don’t spend a single second on any of my personal accounts. Like other jobs, mine has highs and lows. I’m given the ability to think outside the box and think of some really creative and fun campaigns to help increase engagement and customer retention. The lows? When a social network is down, and panic ensues.”
This is just a glimmer of what she faces when she walks through the door each morning. Tori has many more tricks and tips up her sleeve that she constantly brings to the table.
If you found this to be interesting and useful, contact us today so that we can help you with your digital and social needs!