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“I’m Waiting For My Tax Return” Rebuttal

Customer on the showroom while working a deal:

Customer: We're going to wait until we get our tax return?

Dealer Synergy Partner: I understand. So based off of your experience today, would this be the vehicle you're considering to purchase after you receive your return? 

Customer: Yes it is.

Dealer Synergy Partner: And based on the numbers we were able to work out, will this vehicle fit your budget as we discussed?

Customer: Yes it does.

Dealer Synergy Partner: So other than wanting to wait to receive your tax return, is there anything else holding you back from making a decision to move forward with the purchase of this vehicle today?

Customer: No, we just want to wait until we get our return so we can use some of if not all of the money towards this purchase.

Dealer Synergy Partner: I understand. So were you thinking you’d put all of it down or a portion of it towards the vehicle?

Customer: We’re not really sure yet, but when we see how much we’re going to get we want to look everything over to decide.

Dealer Synergy Partner: That makes total sense to me. So if I was able to help you not only keep some of your tax return & maybe even all of it to use towards anything else other than this purchase, and still keep this purchase affordable to your budget, would it be safe to say you’d like to move forward with the purchase of your new vehicle?

Customer on the phone not wanting to come in:

Dealer Synergy Partner: What will be the best time for you to come in today, the afternoon or evening?

Customer: We're going to wait until we get our tax returns.

Dealer Synergy Partner: I understand. So in waiting, what would be the difference between if you came in now versus waiting till after you receive your tax return?

Customer: We just want to wait until we get our return so we can use some of it if not all of the money towards this purchase.

Dealer Synergy Partner: That makes total sense to me. So if I was able to help you not only keep some of your tax return & maybe even all of it to use towards anything else other than this purchase, and still keep this purchase affordable to your budget, the money is better in your pocket then it is ours, wouldn’t you agree?

Customer: Absolutely!

Dealer Synergy Partner: So then would this afternoon or evening work best for you come in and receive your maximum savings?