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http://www.BradleyOnDemand.com/ 856-546-2440

In this week's Episode of Make Money Mondays Dealer Synergy's President, Sean V. Bradley walks you through what you hold do if a lead bought a car elsewhere. Most sales peoples would dead the lead and never come back. Sean says that you should treat the dead lead as if you where the one who sold them the car. By putting in the time and effort to follow up with this customer, even if they bought elsewhere, would open up opportunities to convert them to your service drive or gain a referral..

Make Money Mondays with Sean V. Bradley - How to Handle Dead Leads That Where Bought Elsewhere

If you like Make Money Mondays, you will love Bradley On Demand: http://www.BradleyOnDemand.com/
856-546-2440

For more information about Dealer Synergy, visit http://www.DealerSynergy.com/

Sign up now for the next Internet Sales 20 Group!
http://internetsales20group.com

If you have any questions, call or text Sean on his cell 267-319-6776.

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Are You Ready For Cross-Device Remarketing?

Have you ever done research on your mobile device for something you really want to purchase? Maybe you do all that research on your desktop and make the actual purchase on your mobile phone? 

This week on Think Tank Tuesday, Paul discusses something that Google has finally rolled out: Cross-Device Retargeting. You'll be able to reach users across tablets, desktops, and mobile devices. 

Find out more information by watching this week's Think Tank Tuesday!

We’d love to hear what you have to say. Comment below and follow us on Facebook.

Website: http://www.ppadv.com

Facebook: http://www.facebook.com/PotratzAdvert...

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Snapchat: PotratzAgency

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What's the Deal With RankBrain?

Since 2015, Google has been using something called RankBrain, and it was used to process and deliver more relevant and organic search results. How? It was even a mystery to Google!

Rankbrain not only understands language semantics, but also complex search queries, which gives it the ability to think similarly to humans.

What does this mean for you? Find out by watching this week's Hard Facts.

We’d love to hear what you have to say. Comment below and follow us on Facebook.

Website: http://www.ppadv.com

Facebook: http://www.facebook.com/PotratzAdvert...

Twitter: http://www.twitter.com/Potratz

Instagram: @Potratz

Snapchat: PotratzAgency

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How to Optimize Your Open Rates

Did you know subject lines framed as questions get fewer open rates and replies?

Most people assume you SHOULD ask questions in your subject line in order to get more open rates when that’s not the case.  You can also increase the success of your marketing campaign by dropping the exclamation points! 

We know it’s hard to break the mold, and that’s why we’re here to help. In this week’s Hard Facts, Samantha explains how you can optimize your open rates by tweaking just a few things in your email marketing campaign. Watch for more info!

Website: http://www.ppadv.com

Facebook: http://www.facebook.com/PotratzAdvertising

Twitter: http://www.twitter.com/Potratz

Instagram: @Potratz

Snapchat: PotratzAgency

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Is Your Campaign Compatible?

Are you testing your emails before you send them?

More than 80% of the population use smartphone and other mobile devices. Over 60% of people open their emails on mobile devices. So what is your business doing to adapt to these ever-growing numbers?

In this week’s Hard Facts, Samantha explains that you should not only be A/B testing subject lines, but also make sure your email looks great on iPhones, Androids, and other types of smartphones.  The more consistent and better it looks over all devices, the better your open rate and click-to-open rate will be!

Comment below to list some of your ideas for the next Hard Facts!

Website: http://www.ppadv.com

Facebook: http://www.facebook.com/PotratzAdvertising

Twitter: http://www.twitter.com/Potratz

Instagram: @Potratz

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http://www.BradleyOnDemand.com 856-546-2440
Make Money Mondays with Sean V. Bradley - Intermediate And Long Term Internet Follow-Up

There is a reason why most OEMs are concerned with Dealerships that do NOT have a plan for intermediate and long term Internet follow up. Its because there is a tremendous amount of money and opportunity that is lost simply by not having a plan.

Watch this training video and develop a strategy at your dealership and secure the revenue that is rightfully yours.

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Cars.com Employee Responds To The Internet Sales 20 Group Invite...

Unfortunately, Chip Withrow responded to the Video Invite to set the record straight for 200+ dealers at the Internet Sales 20 Group in New York May 18-20 

I don't think that AutoTrader.com and Cars.com will respond. Why? You said you were looking for responses from lead providers and the afore mentioned companies are advertisers that direct in-market shoppers to the dealer. Why would A consumer call or email if all the information I need can be found online with the exception of a test drive?

*** All I can say is that dealers are FURIOUS. It is blowing up all over the Internet. Inside private groups dealer principals and GMs are shaking their heads… 

Here are the comments just on the video thread: (Its even more on Social Media…) 

This will be game changing if the players have enough game to show up! Good luck! you need to get AutoDealerLive there to broadcast it live!
I don't think that AutoTrader.com and Cars.com will respond. Why? You said you were looking for responses from lead providers and the afore mentioned companies are advertisers that direct in-market shoppers to the dealer. Why would A consumer call or email if all the information I need can be found online with the exception of a test drive?
Straight up called them out! Lights.Camera.Action.
As a dealer representative, I would like some answers, not smoke and mirrors, but answers. Any company not having anything to hide and truly helps dealers would jump at this chance! The ones that don't are going to be the ones that will see their last check from my dealership. Social media in this day and age is a powerful thing. The invite is out there and was extended by one of the top automotive professionals there is and backed by many more.
Chip's (a Cars.com employee) comments ARE EXACTLY why this panel needs to happen, and I'll hope that those private DMs and emails Sean and I have been receiving from the folks in positions like Chip's will come to fruition and the local reps and regional managers push their VPs and C-level executives to respond. Autotrader alone has 7 VPs or Presidents that should be able to find the time to answer to their customers with 6-7 weeks notice.  Listen, as dealers, vendors, and manufacturers, we have a RIGHT to transparency when those same companies are the ones offering that same transparency. If these companies are going to send us stats on SRPs, VDPs, Price to Market, CALLS, EMAILS, website click-throughs, etc., to justify ROI, you CANNOT simply just say 'oh, well we provide all this other exposure too and we're really just a classifieds company.' It is one, or the other. You can't collect funds by saying you're doing one thing, and then justify that bill by saying you do another.
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"It is the end of the year!" This Monday, Sean talks about the end of the year, and how people are becoming complacent with mediocrity and making excuses. You need to stop making excuses! You must take control of your destiny. Don't make the wrong assumptions because of the holiday season, the weather, etc. If your internet leads are the same but you are making less phone calls and appointments, then the problem is with you and your department! Look at yourself, and your dealership before you start blaming other things. If anything, you could use the holidays to make a sale! If you don't have opportunities to do business then you need to work your leads harder!




Interested in learning more? Visit http://www.BradleyOnDemand.com

For more on the Automotive Industry check out http://www.AutomotiveInternetSales.com

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http://salemove.com 

The SaleMove Magic

Real-Time Movement

Faster and more instant than Google’s real-time analytics, SaleMove enables you to see visitors the second they enter your website- just as if they walked into your dealership. Don’t just see what link your visitors are looking at, observe them browsing (it's like sitting right next to them)!

Audio / Video Chat

You have your showroom & the phone to speak with your customers- now add a third line of high-touch communication. Connect with your customers using Audio & Video right on your website (no downloads or installation required). There is always the option for website chat but A/V is proven to be 10X more effective!

Shared Browsing

Have you ever found yourself describing your website to a customer on the phone (“you see that link in the top left near the About Us section...click there”)? Imagine that each of you had your own cursor and you could simply browse the website together- wouldn't that be easier? Don’t just push your visitor a link, customize a car or browse your inventory together (patents pending).

Statistics & Reporting

Monitor individual and collective performance. Listen to call recordings, view chat transcripts and understand your website’s real-time activity. Make adjustments to your staffing & sales strategy using all of SaleMove’s robust reporting capabilities.

In-Browser Experience

Instead of opening a separate window (think of today’s live chat providers) that drives attention away from your virtual showroom, SaleMove is always completely in-browser and a part of your customers’ shopping experiences.

One Line Activation

Activate SaleMove with one line of code (easier than Google Analytics). We also integrate with several top dealership website providers & CRMs so getting you up and running is super fast!

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There's a disturbing trend I'm seeing in the automotive industry when I visit websites. Perhaps it's been like this for a while and I simply took my eye off the chat ball. When I see chat windows that instantly prompt for the customer's contact information, it makes me cry a little inside.

This isn't what chat is supposed to be about. I'd love to have that debate with anyone. Chat is an alternative means of instant information. In other words, it's more akin to phone calls than to anything else. If you believe in having a barrier of entry for your customers to chat, then you should have your receptionist answer the phone with, "Thank you for calling XYZ Motors. Can I have your name, phone number, and email address, please? No? Okay, thank you for calling."

Click.

I totally understand how this came about. Chat companies were pressured to generate leads and that became the only goal. If you, as a car dealer, believe this, then I would contend that you've either been misled or you've lost touch with what chat should really do. There are two parts: lead generation AND customer service. Some people call the dealership to find out when the parts department closes. You don't need their contact information in order to tell them a time over the phone just as you should not require their contact information to give them the time over chat.

Whether you believe it or not, here's a fact that common sense should tell you: you're making some of your website visitors unhappy by creating a barrier to inquiry. Some people (more than we all want to admit) will never give their contact information before coming in. Unless your leads have a 100% appointment ratio, a 100% show ratio, and your lead volume is at 90% of your total traffic to the dealership itself, this fact should be clear. Despite what the up-log says, your customers are not driving by randomly. They went online. They've probably been to your website.

With that understanding, why would a dealership want to put a bad taste in their customers' mouths before they even decide to come by the dealership?

Serve your customers the information they want online without prejudice. Don't force them to fill out a lead form first. A skilled operator should be trained to work with people during chat, determine if they're a valid prospect, and gather the information the dealership wants DURING the chat process, not before. Will volume decrease? Maybe. Maybe not. I am no expert but I would imagine that the people who come into chat that wouldn't have entered because of the lead information wall will be more likely to leave their information as their questions are being answered.

You don't just want leads. You want good leads. You want great leads. Chat should be the best of both worlds, combining the dialogue potential of the phone with the information gathering of a lead form. If you make them fill out the form ahead of time, you're pushing away many who want to have a dialogue first. This is a big mistake.

Some would say, "If they're serious, they'll fill out the form, first." BS. There are plenty of serious buyers who want information but who have had bad experiences when they fill out lead forms. There's a reason lead form submissions are on the decline. People have been burnt in the past. Get them into a conversation first, then pursue the lead when appropriate. That's the right way to handle it.

To paraphrase Ronald Reagan, "Mr. Chat Provider - tear down this wall."

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http://www.internetsales20group.com 856-546-2440 

Dealer Profit Summit Tip - "The Top 3 Highest converting Lead Forms"

The Top 3 Lead Converting Forms are: 

1. e Price (Internet Selling Price) 

2. Confirm availability 

3. Virtual Finance Lead Form

So, are you taking advantage of this information for your website and dealership? If not call me and find out how you can! 

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There is something going on with dealership websites that needs to stop ASAP!

It’s something that should be pretty obvious, but clearly isn’t.

Know what I’m talking about?

Most websites for car dealers look, feel and flow the same way as each other.

They all have the same messaging, calls-to-action, design concepts and lack the site traffic needed to make a big impact on gross or net profits.

The problem is that automotive consumers are much more web-savvy than they’ve ever been.

They have been conditioned to use the internet in a specific way based on the sites they visit on a regular basis.

Sites like Amazon, eBay, Facebook and other ecommerce and social sites.

Most dealer websites are not providing the experience that online users are already used to. They are playing catchup.

I think most dealers would agree that the objective of their website is to get more leads from their website. After all, more leads = more sales opportunities, right?

Well here’s a secret that will get your website converting traffic like a machine.

I must warn you, that this secret will require...WORK.

Nonetheless, it’s a tried and tested strategy that will separate your dealership from the vast majority of other dealers and help you dominate your market online.

If you look at the other websites out there that your consumers are visiting on a regular basis, what do they all have in common?

Information in the form of content.

You see, every day MILLIONS of automotive consumers are going online to research your products and services. You know what they’re finding? Your competitors.

Why? Because your competitors are providing more information on their websites than you are.

Why is it that I can go online and find more information about a $20 cell phone case than most consumers can about the second largest investment of their life?

Think about it!

You need to get more content on your website that covers a variety of topics.

Blog about the latest vehicles on your lot. Do video test drives. Talk about your products and services in a way that provides REAL value to your customers. Leave the pitch out.

Just focus on value, value, value and more value.

The cool thing about providing value in the form of content is that you’ll attract the right type of customers to your site.

All you need to do is identify the type of customer you wish to attract and then create content that speaks to them.

When you know who you’re speaking to, it gets that much easier to know what to ask them as well. All you have to do is line up the call-to-action with the content that you’ve created.

This strategy will give you an immediate increase in leads because you’ll be able to leverage your existing site traffic.

So here’s the breakdown on how to get started:

1.) Figure out what type of customer you want to speak to (vehicle sales, parts, services, finance etc.)

2.) Create content in the form of a blog, videos, images etc that speak to them about what they’re interested in

3.) Keep the pitch out of your content - just focus on providing REAL value to the customer

4.) Include a call-to-action that’s relevant to your content

Doing so will allow you to:

1.) Leverage your existing site traffic

2.) Attract new Qualified site traffic

3.) Increase leads from your website

Have fun with this, and feel free to comment with your questions if you’d like some help getting started.

 

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Cutco Can Do It; Why Can’t We!!!

If you look close enough to this picture:

you will see my name “SANSONE” etched into my new Cutco Cutlery set. What’s amazing to me is that I didn’t think I needed a new set of knives, I certainly didn’t have any difficulty cutting my last steak.

So why do I own them ???? Because Cutco is smart enough to train their college-age, door-to-door salesman to ask for referrals. That’s right, my wife’s name was given to this young man from one of her friends and he cold called my wife and asked to set up a presentation of his company’s product. He was knowledgeable, polite and asked for the sale. Then after he got the sale he said “most of my business comes from referrals; who do you know that might be interested in a new set of knives? My wife was so satisfied she happily referred a few or her friends, not sure if any of them bought but that really doesn’t matter. What matters is that Cutco is smart enough and disciplined enough to make it part of their sales process to always be networking and ask for referrals from their satisfied customers.

The question I put to you is: why can’t we get our salespeople to ask for referrals? We all know that referrals close at a higher percentage, have a higher gross profit margin, have a higher CSI and cost almost nothing to get. You would think that this would be one the first things we teach our sales people like Cutco taught their part-time employee.

Can you imagine how much fun we could have and how much money we could make if more of our showroom traffic were referred from satisfied customers, as opposed to the price banging we all do with the online shoppers.

We all know the answer to the question…. It takes a process, training AND work. Every one of us knows a few salespeople who ask for referrals religiously and they are our top producers. Why not demand the same from all of our salespeople. Let’s at least try!!

Paul Sansone Jr.

 

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http://www.dealersynergy.com 856-546-2440

Autobytel ACQUIRES AutoUSA - Automotive Internet Sales - 3rd Party Lead Source Provider

- Transaction Significantly Expands Autobytel's Dealer Network;
Expected to Deliver Meaningful Increases in Revenue and Cash Flow -

IRVINE, Calif.--(BUSINESS WIRE)-- Autobytel Inc. (Nasdaq: ABTL), pioneer of the automotive Internet and the company dedicated to connecting automotive consumers with dealers and manufacturers, today announced it has acquired Ft. Lauderdale-based AutoUSA, a longstanding, premier Web-based auto leads and services provider, from AutoNation, Inc. (NYSE: AN).

The purchase price included $10.0 million in cash, a $1.0 million, 6% convertible note payable in one lump sum in five years and convertible to Autobytel common stock at a conversion price reflecting a 20% premium over the price of Autobytel's common stock on the date of closing, and warrants giving AutoNation the right to purchase approximately $1.0 million of Autobytel's common stock at an exercise price reflecting a 5% premium over the price of the stock on the date of closing. The transaction was financed by Union Bank, N.A. through a newly established $9.0 million senior secured term loan, and by drawing on Autobytel's existing secured working capital revolver. Both the term loan and the revolver carry interest at a rate of LIBOR plus 2.5%. The term loan is amortized over a period of four years. AutoUSA generated 2013 revenues of approximately $30.0 million, with positive operating income and cash flow. The company believes that the transaction will be accretive to Autobytel's 2014 results.

Autobytel said the acquisition expands its reach and influence in the industry by increasing its national new and used car dealer network to more than 5,200 from approximately 3,800, while boosting its business with auto manufacturers. It also enables the company to offer its new mobile and SaleMove products to a larger customer base, while continuing to build on relationships with OEMs and large dealer groups, including the AutoNation family of dealers.

Autobytel, which was founded in 1995 by former Southern California car dealer Pete Ellis, has again grown to become one of the most influential automotive services organizations, providing high quality leads and innovative marketing and mobile services to dealers and OEMs. The company serves a critical role in the industry in helping car buyers find the right vehicle while delivering highly relevant consumer purchasing information to its industry partners.

Phil DuPree, President of AutoUSA, has joined Autobytel as Executive Vice President, President of Dealer Services. As an inducement for joining the company, DuPree was granted an option to acquire 40,000 shares of Autobytel common stock at an exercise price equal to the closing price of Autobytel's common stock on the acquisition closing date. The option will initially vest based on certain financial performance criteria related to Autobytel's dealer services group and then on DuPree's time of service with Autobytel.

"AutoUSA brings a new, high quality client base to the Autobytel family and strengthens our existing relationship with AutoNation, which is the largest U.S. automotive retailer," said Jeff Coats, Autobytel's president and CEO. "The transaction solidifies our leadership role in the industry, enabling us to offer an even larger base of dealers and automakers top quality products, including leads that convert to sales at nearly three times an estimated industry average, and a wide range of mobile products designed to sell more cars.

"AutoUSA represents an outstanding fit with Autobytel. In addition to its core leads business, AutoUSA's suite of complementary third-party, Web-based services includes payment-based pre-qualification tools, incentive programs and other products and services designed to help dealer customers and manufacturers increase their sales," Coats added.

"Since 2000, AutoUSA has developed very strong relationships with dealers across the country. The combination of Autobytel and AutoUSA adds strength to both organizations and represents an opportunity for consolidation in an industry segment that remains fragmented," said Mike Maroone, president and chief operating officer of AutoNation, Inc. "This combination benefits automotive consumers, dealers and manufacturers, alike."

As previously announced, in addition to AutoUSA, Autobytel also recently acquired Advanced Mobile, LLC, now known as Autobytel Mobile, which provides a full lineup of auto industry mobile products and services such as mobile apps, mobile websites, Send2Phone capabilities and text message marketing, and TextShield, a web-based portal that allows dealers to centrally manage text communications. Also as previously announced, the company recently made a strategic investment in SaleMove, which enables auto dealers and manufacturers to enhance the online shopping experience by interacting with consumers in real-time. These new services will be available to Autobytel's expanded network of automotive dealers and manufacturers.

About Autobytel Inc.
Autobytel Inc. provides high quality consumer leads and associated marketing services to automotive dealers and manufacturers throughout the United States and offers consumers robust and original online automotive content to help them make informed car-buying decisions. The company pioneered the automotive internet in 1995 with its flagship website www.autobytel.com and has since helped tens of millions of automotive consumers research vehicles; connected thousands of dealers nationwide with motivated car buyers; and helped every major automaker market its brand online.

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AutoUSA recently completed its 2013 auto dealer Internet Marketing survey, in which we asked "What is the most common sales objection you are hearing from customers?" We summarized results from 147 respondents, including Internet sales managers, sales managers, BDC managers, marketing managers and senior management.

According to our survey, these are the most common sales objections:

  • Our price not in line with customer expectations (28%)
  • Customer can't get financing (19%)
  • Consumer confidence with economy (14%)
  • Customer can't afford a new vehicle (12%)
  • Customer doesn't have time/too busy (10%)
  • Dealership didn't have desired model available (5%)
  • Customer didn't like dealership sales process (1%)

When we include other answers such as "customer wanted price before coming in," "need to talk to husband/wife," "not offering enough money for trade-in," it’s evident that affordability and pricing are key to the decision-making process. So how can we deal with affordability objections?

It starts with understanding the customer’s process. Thanks to increased transparency on the Internet, and to the numerous e-commerce sites out there, today's consumer is used to being in control of the purchasing process. If we want to buy something, we use the Internet to conduct research, read product or service reviews, do some comparative price shopping and then finally, click a button. Purchase complete.

When it comes to buying a vehicle, the consumer attempts to follow this same path. For the most part, they can. There are sites that provide information in abundance, reviews of both vehicles and local dealers, and pricing guidance. When it comes to detailed affordability options, like finance or lease payments, those sites often fall short and customers either target the wrong car or seek out the dealer for answers.

You can help the consumer by giving information they can’t reliably get anywhere else. As dealers, we understand that many factors go into giving a price quote - it's not always an easy, cut-and-dry number to give. It’s OK to educate your customers on this, but you also have to give them information, and proactively at that.

On your website, include real payments using payment-quoting tools such as Payment ProSM. When you receive phone calls, answer questions about pricing directly and be prepared to follow up with key questions that will help you shape the conversation and identify if the customer is on the right vehicle. In the showroom and on the lot, don’t be afraid to have conversations about payment ranges or even post them on cars.

Today's consumer feels entitled to information. If you can help the customer find the information they are looking for instead of stonewalling them, you build trust. And trust is the key to overcoming objections and gaining the sale.

I'd like to hear from Internet sales managers and sales managers. What are the most common objections you are hearing, and how do you overcome these objections? What has worked and what hasn't?

 

Come visit us at booth # 3514 at NADA and ask for a demo of Payment Pro!

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http://www.automotivedigitaltraining.com 856-546-2440 

Focus On "Point Of Interest" CONTENT For Your Prospects / Shoppers… Cultivate Opportunities 

This is a video I shot on site at a Major KIA Dealership in Pennsylvania last week. 

Point of Interest Versus Point of Sale… That means that Sales Consultants, Internet Departments / BDCs etc… NEED to focus on cultivating opportunities. You can NOT just wait for the "Up Bus" to come through your dealership. 

Think about it… MOST people are surfing the Internet. They are researching, they are "Googling". People are gathering "Field Intelligence". So what content are YOU or your dealership creating to provide valuable "Field Intelligence" for your prospects? Most people unfortunately will say NONE… 

For example, you can create:

"How To" Videos: 

* How To Set Up Your Blue Tooth

* How To Set Up Your Satellite Radio 

* How To Set Up Your OnStar

* How To Properly Install a Car Seat (Must be CERTIFIED to do this) 

* How To Buy A Car… 

* How To Buy A New Car… 

* How To Buy Used Car… 

* How To Find The BEST Used Car Dealership...

* How To Find The BEST New Car Dealership... 

* How To Get A Car Loan EVEN if you have BAD Credit or NO Credit...

Information Videos… 

* What is Better… Leasing OR Financing? 

* What is Better… A New or Used Car? 

* What is the difference between a Used Car or a Certified Pre Owned Car? 

Reviews / Comparisons:

* (YOU) Review ALL of the Models you sell… Make these reviews, custom and personal

* Compare all of your models to ALL OF YOUR COMPETITORS… For example, if you were a Single Point Ford Dealership you should compare ALL of your models to all of their competitor models like the Ford F-150 AGAINST: 

* Chevy Silverado 

* GMC Sierra 

* Ram 1500 

* Toyota Tundra 

* Nissan Titan 

If you would like to have more information on this topic or if you would like to set up a FREE strategy session. Call me on my cell at 267-319-6776. 

 

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