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Why proactive chat mobile

Here is the most recent information on how Live Chat compares to other forms of communication in the highest customer satisfaction to website visitors.  Live Chat is second only to live phone calls with text messaging being last.  This was from a survey conducted in 5 countries including the US, Canada, Mexico, Australia, and Europe.  
According to more than 70% of consumers now use mobile devices to research products and services. However, the same study found that many businesses have not adapted quickly enough to meet the needs of today’s mobile consumer, with consumers rating more than 40% of their mobile shopping experiences as unsatisfactory.
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