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Dealers, tune into Auto Dealer Live this Thursday, November 12th. It starts at 2:00 BUT... I go on at 3:30pm Eastern. I will be discussing a VERY special project that has NEVER EVER been done in the Automotive Sales industry. we are creating the "Six Million Dollar Car Salesman" (You ever seen that TV Show "6 Million Dollar Man"... EXACTLY! This Car Salesman is going to be like a "Cyborg". You have to tune in to find out the details!
http://www.AutoDealerLive.net
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http://www.BradleyOnDemand.com 856-546-2440 

http://www.DealerSynergy.com 

The "Internet Sale" is REALLY A "Phone Sale"

If you are one of those Internet sales managers or business development center agents who takes pride in their email templates and spends a ton of time reading and writing amazing emails, you are not going to like this article.

Emails suck! That’s right, I said it. Emails suck. They have the lowest percentage of engagement and conversion of virtually any form of communication. And yet untrained Internet sales representatives spend the majority of their time playing the email game and wondering why they are not crushing it online.

Let me break down the reality for you:

The average email open rate is 2% to 4%
Only 7% of all communication is text (emails, chat or text messaging)
Nine out of 10 people on the Internet prefer to communicate via the phone
Tone and inflection is 38% of communication
Visual perception and body language is 55% of communication
For the readers out there who might not know me, I want you to know that, before I became a consultant, I ran an Internet department that sold more than 110 units per month online — and that was way back in 2001–’04, when it was all brand-new. I have since trained more than 13,000 automotive sales professionals in more than 900 dealerships, and I have been able to identify what actually works, what doesn’t work, what sometimes works and what works all the time. And one thing I know never works is relying on email to sell cars. The Internet purchase request may start via email, but it almost always escalates to the phone.

The Philosophy of Communication

There are clear rules of engagement for communicating with prospective car buyers. Email sells the phone call, the phone call sells the appointment and the appointment builds the relationship. That relationship is what leads to the product presentation, the demo drive and, ultimately, the sale.

I am not suggesting you shut down your email server. I am merely asking you to prioritize your follow-up. Focus your attention where you are going to have the maximum effect. As Stephen Covey of “7 Habits of Highly Effective People” fame says, “Put first things first.”

I suggest you create an amazing email template library. If you do not have one and feel you are not skilled enough to create one, find a consultant who is and hire them. Here is a snapshot of three types of emails you should create and the strategy you need to use each one effectively:

1. Traditional email: Create an email for every one of the first 31 days of contact. Make sure each one articulates what is different and what makes your dealership a better choice than your competition — both local and national. Remember, price only becomes relevant when there is an absence of value, so the goal here is to create and build your dealership’s value proposition.

2. Video email: Video has a click rate that is 53 times higher than standard email messages. People prefer to watch videos to get the information they need in a single viewing. This is so much more effective and compelling than emailing back and forth with every customer. Videos allow you to ensure your message is clear and concise and conveys exactly what you want car buyers to know. It also cuts down on the confusion and misunderstandings that occur when someone misreads an email.

3. Client reviews and testimonials: One way to add value to your emails is to include current and past customer reviews. Even better are video testimonials that allow your potential buyers to hear directly from those who have already purchased on why your dealership is the best. You should also look to incorporate Google and Yelp reviews of both your dealership and salespeople to help build your reputation as the kind of person and place buyers want to do business with.

Create a powerful email library that incorporates all of these techniques and integrate it within your overall CRM strategy, then forget about it. That’s right: set it, forget it and let the CRM do what it is designed to do: deploy an automated email action plan for fresh leads, dead leads, sold leads, engaged leads — everything! With your email template library and automated action plan in place, you can now focus on dialing the phone. That is where the money is.

Yes, It Really Works

Calling Internet prospects escalates the level of communication, reduces the confusion and miscommunication inherent to email and helps establish a personal relationship.
Calling Internet prospects escalates the level of communication, reduces the confusion and miscommunication inherent to email and helps establish a personal relationship.
I know I am going to get some pushback on this article. I can hear it now: “But, Sean, what if someone says, ‘Email only, do not call me’?” I don’t care. I am still picking up the phone and calling them. “What if they say, ‘Just email me the bottom-line price’?” I don’t care. I am still calling. “What if they say they want the information on a specific vehicle in stock and provide the stock number?” I don’t care. I am picking up the phone and calling them, period.

This might sound archaic, but it really isn’t. The reality is that the average prospect is going to find and visit 10 dealership websites before they ever set foot in a store. I want to escalate the level of communication as quickly as possible so I can sell an appointment. The average (qualified) prospect visits less than two dealerships in person before they purchase a vehicle. The game is won or lost on the phone.

When dealers hire me to consult for them and I evaluate their current process deficiencies, one of the most common time-wasters is Internet managers and reps spending excess time reading each individual lead, looking at what the prospect is asking for and then writing a custom response. Or worse, actually creating a custom video response way too soon. The reason this is actually counterproductive is that Internet teams are spending too much time reading and creating emails versus actually connecting with prospects. Remember, the email open rate is only 4% at best! It truly does not make sense to look at each individual Internet purchase request, read it, respond to it and then decide whether or not to make a phone call. This just wastes time.

You want to make sure your Internet or BDC team is trained on phone sales. The average connection on phone calls is 11% to 14%. If you condition your sales reps to make at least 120 outbound calls per day, in an eight-hour day, on average, they will connect with up to 17 potential buyers — every day.

Keep in mind, these are the Internet sales coordinators or BDC reps. They are not doing product presentations, demo drives or deliveries. Their whole objective is to establish connections with prospects. Why waste time manually reading and responding to every email possible when it will only result in connecting with an average of a maximum of five potential buyers out of that same pool of 120 prospects?

Use email to set up the phone call and get customers engaged at a high level. That is the true path to Internet sales success. If you disagree, let me know — or better yet, try it and see the results for yourself.

Sean V. Bradley CSP is CEO of Dealer Synergy, a nationally recognized digital marketing expert and author of “Win the Game of Googleopoly,” a No. 1 Amazon bestseller.

SOURCE - http://www.autodealermonthly.com/channel/internet-department/article/story/2015/09/internet-leads-are-phone-leads.aspx 

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Because of the success of his first book, "Win the Game of Googleopoly",  Dealer Synergy CEO Sean V. Bradley has decided to write another book. If you cannot wait for the new book, don't worry, the best selling author and award-winning automotive sales professional will also be speaking at several conferences throughout the remainder of the year. Don't miss your opportunity to see Sean in action, here is a list of his upcoming events. 

Sean V. Bradley Confirmed Speaking Engagements 2014-2015

August

9-10    NADA 20 Group - Pittsburgh, Pennsylvania (Keynote Speaker) 

September 

8-10    Industry Summit - Las Vegas, Nevada (Keynote Speaker and Award Winner) 

*Dealer Synergy will also be exhibiting at the convention* 

21-22   Internet Battle Plan - Detroit, Michigan (Keynote Speaker) 

October 

18-19   NADA 20 Group - Kiawah, South Carolina (Keynote Speaker) 

November 

TBD     Internet Sales 20 Group 8 - Miami, Florida 

March 2016

31 - April 3   NADA 2016 - Las Vegas, Nevada 

*Dealer Synergy will also be exhibiting at the convention* 

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http://www.IndustrySummit.com 856-546-2440

http://www.BradleyOnDemand.com 

http://www.DealerSynergy.com 

2015 Keynote Speaker For Tech Talks At Industry Summit, in Las Vegas Is Sean V. Bradley, CSP 

PRESS RELEASE: 

Industry Summit Organizers Reveal New Conference Features

July 07, 2015

TORRANCE, Calif. — Industry Summit 2015, scheduled for Sept. 8-10 at the Paris Las Vegas, will feature special lightning-round sessions that will allow attendees to discover or rediscover key features equipping today’s leading F&I tools and solutions, event organizers announced this week. The new addition is part of Industry Summit’s 2015 theme: “Train. Discover. Network.”

The lighting-round sessions, which will include live demos of today's leading software solutions, will kick off on Wednesday, Sept. 9, at 1 p.m. with a special “Tech Talk” keynote address from Sean V. Bradley, founder and CEO of Dealer Synergy and author of “Win the Game of Googleopoly: Unlocking the Secret Strategy of Search Engines.”

“This is all about building a better F&I professional,” said David Gesualdo, show chair and publisher of F&I and Showroom and Auto Dealer Monthly. “So aside from featuring an intense training curriculum taught by the who’s who in F&I, we’re offering these special lighting-round sessions to allow attendees to discover the F&I industry’s newest tools and solutions. And there’s no one better than Sean to kick off the festivities.”

Industry Summit 2015 will once again feature the top F&I trainers in the business. They will touch on a range of key F&I topics, from department management and lender relations to objection handling, new closing techniques and more. To view this year’s roster of F&I trainers, click here.

The event will also feature a host of networking opportunities, providing attendees with a chance to connect with the top minds in the business. “And the learning doesn’t stop after show hours,” said Gregory Arroyo, editorial director of F&I and Showroom and Auto Dealer Monthly. “There’s also columnist Mad Marv Eleazer’s annual get-togethers inside the Paris’ Le Central bar, where you’ll find F&I managers, trainers and even F&I product provider reps talking shop over a nice beverage and cigar. It’s where some of the best F&I advice is shared.”

For front-end dealership personnel, Industry Summit will also feature Greg Goebel’s Used Vehicle Retailing and Bobit Business Media’s Dealership Sales & Technology educational programs. Attendees who register for a full conference pass will also gain access to Jim Ziegler’s two-day Profit Masters event, which will have the Alpha Dawg sharing the same strategies that made him a record-setting manager.

Register by Aug. 7 and save $100 on a full conference pass, which includes Jim Ziegler’s Profit Masters today’s seminar. For more information or to register for Industry Summit 2015, click here.

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Did you reach all your goals you wanted to this month? Or Do you feel as though you were lacking in the time management department? Sean V. Bradley, CSP, CEO of Dealer Synergy discusses time management. He explains the 7 habits of highly effective people and how time management is key.You want to be careful of distractions disguised as opportunity. At the end of the day time, management is the most important. Your minutes and seconds and valuable and need to be used to the best of the best of your ability.

You must respect time. You need to think about what is the one thing you can focus on. In the rapid pace, you need to be able to prioritize instead of trying to do everything at once. Don't let the day disappear away from you. Let Sean V. Bradley, CSP teach you how to identify on a weekly level what the priorities for your week are.

If you like Make Money Mondays, you will love Bradley On Demand: http://www.BradleyOnDemand.com

For more information about Dealer Synergy visit, http://www.DealerSynergy.com

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Sean V. Bradley, CSP, CEO of Dealer Synergy discusses money. He wants you to know that in the automotive profession, it is a six-figure job. If you aren't making over 100,000 a year then you are doing something wrong. Don't let variables such as lack of traffic or leads being bad be the cause. Also, it is never the customers, he's heard it all.Whether you feel it's the customers, the problems in the dealership or what have you, your perception is your reality.

This industry is the best because you can make as much money as you can earn. You have to put in the work to earn it. Your Dealer Principal is a millionaire. Regardless of whether you sell cars or work in the Internet department, you have the potential to make six figures.
The problem is mediocrity, never be complacent. Stop talking about making money, go out and make the choices you want. You have to go and put in the work. Your pay is not capped. Learn about the 8 ways an automotive sales consultant can close a deal. You can create your own weather. So, start today!


If you like Make Money Mondays, you will love Bradley On Demand: http://www.BradleyOnDemand.com

For more information about Dealer Synergy visit, http://www.DealerSynergy.com

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Sean V. Bradley, CSP, CEO of Dealer Synergy speaks on the topic of how BDC is not an expense. People are not an expense, they are an asset. The difference between your organization and others are your people. The competition does not have anything different than you do, people are not an expense it comes down to your value proposition package. You cannot make money without putting money out. 92-99% of Americans go online before they even step foot in the dealership. If you can direct that traffic to an Internet or BDC department and you've got the right factors, you will be able to build a customer factory.



If you like Make Money Mondays, then you will love Bradley On Demand:http://www.BradleyOnDemand.com

Do you want more information on the automotive industry find out more about Dealer Synergy and our training services:http://www.dealersynergy.com

Dealer Synergy Headquarters are located in Audubon, NJ: http://bit.ly/1tF0RrQ

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This week's Make Money Mondays, is with the CEO of Dealer Synergy. Sean V. Bradley, CSP discusses your BDC department. 


BDC= Business Development Center. A BDC is a department that proactively drives traffic to the dealership, and does not respond to reactive traffic. How can you create business that isn't already there? Through Internet sales, Service conversion, service BDC, equity mining, data mining, cross promotional marketing, special online finance, etc. There are 8 ways for a salesperson to sell an automobile. Those 8 ways include walk-in, be-back, Internet, phone, prior customers, referrals, service conversions, and prospecting. You need to respect the fact that there is so much opportunity on the Internet and have your salespeople perfect and manage the 8 ways to sell an automobile. 


Want more training from Sean V. Bradley? Check out http://www.BradleyOnDemand.com

For more information on the automotive industry visit http://www.AutomotiveInternetSales.com

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If you want to turn your CRM into an ATM, you need to integrate it with your BDC. In order to do this, you should make sure that all processes are mapped out in all of your departments. The reason why most CRM's fail is because the CRM is not set up properly. If you want your BDC to be successful, then you should be focusing on making your CRM successful as well. Make sure that your CRM is mapped out for Internet lead management, set up proper inbound and outbound action plans, map out outbound, video emails, and texts. You want to make sure that all communication points are integrated, including social media. Now, what should you be doing with dead leads?

You should redirect your dead lead to a service opportunity or a referral. You should do this because NADA say that if someone buys a car today, someone else in their household will buy a car within 90 days. On the service side, a customer is seven times as likely to purchase a vehicle from where they service their car. Just because you lost a sale, doesn't mean that you lose a service deal or a referral. Remember that the R in CRM stands for relationship. You need to have your CRM mapped out with birthdays, anniversaries, service appointments, holidays, etc. Think of your CRM as an ATM. In order to make withdrawals, you need to make deposits. Understand that your BDC and your CRM are synergistic and dependent upon each other. 

If you want more virtual training check out http://www.BradleyOnDemand.com

For more information on the Automotive Industry check out http://www.AutomotiveInternetSales.com

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Sean V. Bradley,CEO of Dealer Synergy wrote an article for Auto Success Magazine about Why BDC's fail. A BDC can handle unsold showroom traffic, data mining, campaign management, equity mining, expiring warranties, aftermarket products, special finance, Internet sales, phone sales, cross promotional marketing, fleet, etc. One of the main reasons that BDC doesn't work is because most dealerships put untrained people together to do everything. Your Internet department should not be a big cluster of people doing a bunch of different things. You should scale into the BDC, and start with the biggest opportunity to be successful. The best thing for you to do is to start with the Internet because 92-99% of Americans go online before stepping into a dealership.

Your Internet department should be your anchor. Secondly, the Internet is predominately a phone sale. Email sells the phone, phone sells the appointment, and the appointment builds the relationship, product, presentation, demo, drive, and delivery. Your Internet department should be trained in the Inbound and Outbound phone call process, Qualifications, Objections and Rebuttals. If they are trained in these fields, they should be able to take inbound phone ups as well. So, the anchor of a BDC should start with Internet leads and inbound phone ups. After, you could increase to the next module. Depending on what your goals are, will dictate what module you implement next. Stop playing checkers with your BDC, and start playing chess.

If you like Make Money Mondays, you will love Bradley On Demand: http://www.BradleyOnDemand.com

For more information about Dealer Synergy visit, http://www.DealerSynergy.com

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Win The Game of Googleopoly for your Dealership

Sean V. Bradley, CEO of Dealer Synergy and author of Win The Game of Googleopoly created a presentation to show how YOU can Win The Game of Googleopoly for your dealership! Covering topics including onsite SEO, offsite SEO, Video SEO, Social Media, and more, you will be sure to dominate the first page of Google! Check it out!

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On February 11th, author of "Win The Game of Googleopoly", Sean V. Bradley, CSP went to Outloud Audio Studio in  New York to begin recording the audible copy of his book. Check out some of the footage and order your hard copy of the book that helps you dominate search engines today! http://bit.ly/1zROdIL

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Sean V. Bradley, CEO of Dealer Synergy talks about how Dentists are accurate with appointment setting, follow ups, and setting the next appointment. Dentists are also dependent on their appointments. You need to change your BDC, Internet Department and Dealership into a dentistry type appointment machine. In order to have a good BDC, you have to be better than your dentist! If you sell an automobile, you should schedule your customers first service appointment. In addition, you can use that appointment to call your customer and remind them. This will build an emotional bank account with the customer. Though the deal is over, you need to continue to build a relationship with your customer. Remember, being better then your dentist will create an amazing BDC department at your dealership!

If you like Make Money Mondays, than you will love Bradley On Demand: http://www.BradleyOnDemand.com

Do you want more information on the automotive industry? Visit http://www.AutomotiveInternetSales.com

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http://www.GoogleopolyBook.com Sean V. Bradley, CSP was recently interviewed on the Dr. Willie Jolley show "Wealthy Ways" on Sirius Satellite Radio. This is the FULL Audio of the interview for "Win The Game Of Googleopoly"

Wealthy Ways Interview Of Sean V. Bradley, CSP On SiriusXM Radio (Full Interview)

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FOR IMMEDIATE RELEASE

Dealer Synergy

131 W. Merchant St.

Audubon, NJ, 08106

Phone: (856)-546-2440

                                                                                                                   Fax: (856)-546-2445

Author of Win The Game of Googleopoly, Sean V. Bradley CSP, will be meeting fans and signing books at Barnes & Noble in New York City

February 3, 2015, Audubon, NJ – Sean V. Bradley, CSP, author of Win The Game of Googleopoly will be at Barnes and Noble’s flagship store, 555 Fifth Avenue New York, NY, this Wednesday, February 4th, 2015 at 12:30pm to sign books, take photos and meet with readers.

Win The Game Of Googleopoly was released earlier this year in January, and is specifically designed for anyone trying to sell a product or service, in order to gain success in their online standing in search engines. 80% of all transactions start online. People literally find their cars, pets, husbands, wives, and more within an online search. Only 5% of Google users click past the first page of Google results. This means that if you do not appear on the first page of Google search results, you are essentially invisible.

“The Google search results page is just like a Monopoly board,” Bradley said. “Each result is a property, and just like with monopoly, you can’t win with just Boardwalk or Atlantic Avenue.”

Win The Game of Googleopoly is a road map for any business owner, professional, or entrepreneur. The book unlocks the secret holistic strategy to dominating search engines with more than just a website. Win the Game of Googleopoly will show you how to properly utilize video search engine optimization, social media, web development, search engine optimization, mobile, focus sites, micro sites and more in order to successfully build your online presence.

bookStacks 224x300 Meet The Author Of Win The Game Of Googleopoly, Sean V. Bradley, CSP

Sean has nearly 16 years experience in the automotive industry, and has trained over 11,000 automotive sales professionals. Sean is also responsible for the success of major label recording artists and professional athletes. It has always been a dream for him to be a published author, and this book has given him the opportunity to accomplish that dream, and add to his already outstanding success.

“I have always wanted to be a published author, and to have the opportunity to write about one of the biggest companies in the world has been a truly amazing experience,” Bradley said. “I am humbled and excited to have my book on the shelves of the number one business book store in the country, and can’t wait to meet with everyone on Wednesday.”

No tickets are required to be a part of this event, and you are encouraged to come meet Sean, and get a personalized signed copy of Win The Game of Googleopoly at 12:30pm.

Sean V. Bradley, CSP: Sean V. Bradley, CSP is the founder and CEO of Dealer Synergy, a marketing and consulting firm for the automotive industry. He is a certified FranklinCovey trainer, and a member of the National Speakers Association where he recently received his CSP designation. Sean is an influential public speaking figure with over a decade of experience in search engine optimization, video search engine optimization, and dominating digital marketing and online reputation strategies.

For more information about the Win The Game of Googleopoly, and the book-signing event, about Sean V. Bradley or about the event, contact Brittany Lights at Brittany@dealersynergy.com or by phone at (856)-546-2440 ext. 23.

For more information on Win The Game of Googleopoly, and to order your copy, visit www.googleopolybook.com

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