My name is Chelsey Here at Lacy Ford Lincoln and Subaru in Catskill, NY. I have been working here for almost 5 weeks. This Internet Department has been working very hard this whole week training with Dealersynergy. When I started here, I was unsure about a handful of things on how the internet sales worked. I knew a little bit about dealerships but not a good amount. But when Sean and Anthony came here they answered a lot of my problems. They are a very good team and know what they are talking about. The time that Anthony has been here helping us on the phone with scripts has been GREAT. He showed us how to handle a bunch of different situations. I had a hard time with a customer I couldn't get him to answer the phone and terrible responses with email. Anthony jumped on the phone left a VM for him and he called us right back. Anthony did his thing and made the appointment, My jaw dropped, I was shocked on how he handled the customer. He made it look easy, not saying its hard just that I have had a hard time getting ahold and getting this guy to listen to me. Basically I am saying that this has been the best experience I have had in awhile and I took a lot of recordings and notes and I will take this advice and help to the top and use every piece that they gave me. Thank you for the help and we will do our best at showing how good we can be.
P.s. Anthony is the best haha