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1 in 3 adults in the U.S. watches auto content on YouTube once per month! 

Consumer behavior is changing—and video is leading the drive 

In years' past, a consumer might have read reviews in magazines, asked friends and relatives for advice, and visited any number of dealerships before settling on a vehicle. That practice has gone the way of the in-dash tape deck.

Leveraging YouTube and Search, consumers are positively bingeing on digital content before making their purchases—and multiplying opportunities for marketers to be there in shoppers' which-car-is-best moments. Last year, consumers spent on average three hours more time researching than they did in 2013.8 They also performed 75% of that research on digital.9

All that research has huge ramifications for the brick-and-mortar showroom. With shoppers armed with so much information, dealerships have moved from being places to shop and explore—as they were in the days of in-dash tape decks—to mere points of sale. The average in-market shopper makes just two visits to a dealer before making a purchase.10

There's no substitute for sliding into the driver's seat, but consumers increasingly turn to YouTube before a test drive. In fact, one in three adults in the U.S. watches auto content on YouTube once per month.11 Research shows that consumers are gravitating particularly toward five video styles: test drives, walk-around, feature highlights, reviews, and safety tests.12 Mobile video particularly drives in-market consumers to take action; after watching content about cars, trucks, or racing on a smartphone, one in four will visit a dealer.13

Last year, consumers spent on average three hours more time researching than they did in 2013, and performed 75% of that research on digital.

These tendencies highlight an opportunity to attract viewers to brands' official channels. Mercedes-Benz recently responded to audiences' research behavior with a suite of videos that scratched viewers' walk-around itch, as well as offering feature demos of its redesigned E-Class sedan.

Takeaway: As a resource to whittle down a car shopper's consideration set, video is invaluable. Consider creating content around the five popular video styles (test drives, walk-around, feature highlights, reviews, safety tests), which allows shoppers to research by simply hitting play, and make sure it's optimized for mobile. Mercedes-Benz's example illustrates how marketers can be there in shoppers' which-car-is-best moments in creative, digital-first ways.

Source: (Repost from "Think With Google") 

https://www.thinkwithgoogle.com/articles/auto-trends-consumer-behavior.html

  

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In this week's Episode of Make Money Mondays Special Edition, Allyn Hane, Digital Marketing Director at Coastal States Automotive Group talks about creating your very own video strategy on Youtube. Allyn runs a successful Youtube channel called "The Lawn Care Nut". He gives us advise and techniques he personally used to grow his own channel. You have the opportunity to use or rent someone else's community or audience. With these tips you can build a Youtube channel from scratch. 

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Are You Going Extinct?

This industry will go extinct in 10 years. Can you guess which industry I'm talking about?

Students right now are so excited to graduate and get involved in this field, but they’re having trouble getting a job. Why? The jobs in this industry are few and far between. 

It’s such an exciting and fast-paced environment for millennials to join into. It’s something that we’re actually excited about. It’s given us the opportunity to grow and flourish in our industry and it will continue to do so. The key to this industry’s success is user-generated content.

But what is it?

Watch this week’s Think Tank Tuesday to find out.

We’d love to hear what you have to say. Comment below and follow us on Facebook.

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YouTube Dos and Don’ts
by Andrew Zielinski
Video Production Manager, Dealer Video Production

 

The human race has a stunning tendency to add more and more new words to its vast vocabulary; this trend has apparently become more active in the last decade than any before it. Among the most popular made-up phrases are verbs of the Internet age -- Googling, in many circles, has become one of the most common. Quickly rising over the horizon is one for Google’s child program and world-famous time killer, “YouTube-ing”.

On the Android market alone, the YouTube app has just north of 9 million downloads -- and counting. So if over 9 million people across the planet are using YouTube as their number one source of videos (and let’s be honest, who isn’t?), then for automotive sales professionals, it’s far beyond recommended that you post whatever business-related videos you can.

That being said, you have to be careful with how you use the platform, as it can be either your best friend or your worst enemy. Here are two of the biggest dos and don’ts when uploading your work to YouTube...

 

DO: Take Advantage of YouTube’s Editing Program

 Let’s face it: it’s hard to make most cell phone footage look good. Even with the iPhone 6 and its unbelievable ability to capture 4k video footage (for those not film-savvy, 4k footage is pretty much the pinnacle of digital beauty), it’s still hard to make any ordinary video visually appealing. Shakiness, poor lighting, and lackluster audio are abound on any ordinary phone clip.

Luckily, the brains over at YouTube came up with “in-house” editing programs back in 2010 that help users either polish or cut their projects, ideally for the better. This process certainly helps forgo the need for modern video editing software like Final Cut Pro and Sony Vegas, which can be expensive and require hours and hours of training.

Should you upload a video to YouTube and notice that the image is dark, desaturated, or in need of some pizzazz, then you can go to town on the ‘Enhancements’ page. To access this, enter the ‘Video Manager’ tab under the ‘Creator Studio’ page and click the ‘Edit’ button next to your video, followed by the ‘Enhancements’ button on the following page.

Under ‘Enhancements’, you can adjust the video’s Fill Light, Contrast, Saturation, and Color Temperature. With Fill Light, you can increase the brightness of any murky footage, whereas Contrast will give your video a deep, cinematic quality, Saturation will emphasize the colors or take them away, and Color Temperature will give your footage either a blue or a yellow tint.

In addition to the ‘Quick Fixes’ tab, you can add a variety of tones in the ‘Filters’ tab or blur out faces in the ‘Blurring Effects’ tab. This section is essentially your one-stop-shop for enhancements to really carry your video to the next visual level.

If you plan to edit together one or more personal uploads, or even create a montage, the YouTube Video Editor has a number of features that can add copyright-free stock footage and music, flashy transitions, text elements, and personal images and photos. With all of these easy-to-use features, any automotive sales professionals can cut together a video with an intro, outro, name card, and cutaway clips. These tools will come in handy when reaching out to a customer and needing to make a solid first impression.

 

DON’T: Let YouTube Stabilize Your Video

 You’ve seen it a hundred times: whenever you upload a mildly unstable video clip, YouTube gives you a highlighted prompt that says it has detected shaky footage and offers to “correct” that issue. Sure, your first thought is almost always going to be “if YouTube wants to improve my video, why not let them?” but in reality, that gift horse is loaded with a few too many Trojan soldiers, convinced that they’re doing the right thing.

Rather than turning shaky footage into a smooth, crisp, visually-appealing shot, the YouTube stabilizer overcompensates in its abilities and tries its best to wrangle the crazy horse with the worst rope imaginable. The footage comes out in a more drastic state, often looking twitchy, frantic, and sometimes excessively warped -- which means that no one will want to watch it. But what happens if you already accepted the invitation to stabilize and can’t change it back?

Good news: you can. Two ways, in fact. By accessing the ‘Enhancements’ feature, you can click the ‘Revert to Original’ button and click ‘Save’ to keep the original look of your upload. The alternative method is (in the same editing page) to click the division line that separates the ‘Original’ and Preview’ portions in the video preview window and drag it all the way to the right, thus showing only the ‘Original’ portion, then save.

Before you immediately race to YouTube and save your videos from embarrassment with these two methods, please bear in mind: if you added any filters or adjustments to the same clips, they too will vanish. Remember to look before you leap, folks, lest you should have to go back and try to match the precise changes that you made before.

 

Above all else, I cannot stress enough that what goes on the Internet stays on the Internet. Be mindful of what you are putting into cyberspace, be it content- or quality-wise. Even the simplest mistake can offset a customer and turn them into a brick wall. Listen to the content, make sure the shots are clean, and that the audio is intelligible. And for the love of all mankind, keep it tasteful. Laziness and unprofessionalism can slam a door faster than you can say “Jack Robinson”.




Sources Cited

PS3orDie. "HOW TO UNDO YOUTUBE FIX FOR SHAKY VIDEOS." YouTube. YouTube, 01 Oct. 2012. Web. 28 Apr. 2016. <https://www.youtube.com/watch?v=94X0xQicil0>.

Magic Tricks. "Re: Is There a Way to Take a Way the "Shaky Video Filter" Thing Youtube Suggests? I Really Need Help." Web log comment.Google Groups. N.p., 18 July 2012. Web. 28 Apr. 2016. <https://productforums.google.com/forum/#!topic/youtube/sarDbAM1M5c>.

 

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Social Media Engagement is a Two-Way Street

The most amazing part about the internet and social media is that it has opened up communication between people and businesses that was never possible before. We now have the ability to talk to our customers and for them to talk to us in an interactive fashion, allowing for clear lines of engagement that can be both public and private.

For car dealers, this has translated into an incredible way for them to broadcast their messages and get feedback in real time. On Facebook, people can like, comment on, or share their posts when they appreciate them... and even when they do not. The world is completely different than it was a decade ago when the most powerful method of online communication, the email, was still relegated to being private.

This all means that dealers can receive interaction, but it also means that they're required to deliver interaction right back at their customers. Every day, we see dealers who are not taking advantage of this. People will comment on their Facebook posts, talk about them on Twitter, or respond to their blog posts and YouTube videos, but we then see many of the interactions going one way. The people are talking to the dealers but the dealers aren't always replying.

This is a big mistake because proper two-way communication breeds more communication. When people see your posts and also see that you're replying to the people that are commenting, it makes it more likely that they'll want to comment even more.

It also creates a proper feedback mechanism. A lot of dealers are doing this best practice on review sites, but then the same dealers are failing to engage on social media. When you allow social media to be a way for people to engage in a proper discussion on automotive topics, you're allowing them to help you get more reach for your messages.

The more you comment back, the more new comments you'll get. The more new comments you get, the more people will see the posts that are getting the comments. It's a great way to increase your message exposure.

Perhaps the most important reason to reply to everyone who comments on your posts is that it's simply proper manners. If someone says "hi" to you in the grocery store, you'll usually say "hi" right back at them even if you don't know them. It's good form to reply to those who talk to you and that carries over to your social media interactions.

Dealers that are doing this well can take it to the next level. They can get involved with other conversations of a general interest to the local community and start to really express the dealership's personality. This is key on social media. After all, part of being "social" is interacting with as many people as possible.

The streets in the social media world run in both directions. Savvy dealers are making sure that they're not just seeking engagement from others but that they're being engaging as well.

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Video Advertising Recall 2X Higher Than TV, According to Study

Yume and IPG Media Lab just released a really interesting study regarding how viewers engage with online video ads differently than they do with television ads. To draw their conclusions, they took measurements of facial expressions, eye movement and placement and biometrics to determine the interaction and engagement levels of both TV and online video...and the winner is...

Do Viewers Interact With Online Video Ads Differently From TV?

First thing first: the what, why, and how. They set out to answer three major questions in their research:

Do people pay attention to online video differently than they do when watching TV?

If they are different, should an online video ad impression be valued the same way that TV ads are?

What are the quantitative and qualitative differences between TV watching and online video?

It seems that these guys really got it because their basic assumptions included the fact that a controlled environment adds bias to the behavior. Ad avoidance is normal; an ad on-screen doesn't mean a view. How people watch is as important (or more) than what.

Now this was a very limited study, there were only 48 participants who were chosen based on demographic diversity and their viewing of online and traditional TV.

Video Advertising Recall 2X Higher Than TV, According to Study

They they showed them an hour of video and did facial tracking analysis and some biometric analysis.

That's as technical as I'll get for you. Let's get to the results!

Online Video Ad Recall Vs. TV: The Results!

It seems that short attention spans and instant gratification needs have teamed up in Americans to show that we can't just watch most shows for their entire length. Or maybe the content of the shows just isn't totally engrossing and so we fill the attention gap with other media. Our mobile phones are the biggest distraction in regards to ad avoidance with 60.4% of subjects using it and DVRs play a big part of that as well with 45.8% using that. Having a laptop in the room is also a major distraction for TV viewers.

For online media, the phone still reigns supreme but surprisingly, 27% of the subjects had no distractions while online. One might say that online video content is far more engaging, or it could have been a fluke (remember, only 48 subjects in the test).

Video Advertising Recall 2X Higher Than TV, According to Study

Using a DVR often brought attention levels up, but that was mainly to actively avoid commercials by skipping over them.

Video Advertising Recall 2X Higher Than TV, According to Study

Overall, online ad retention and recall were far higher for online than they were for TV. This is mostly because of the DVR-memory gap effect (my term) where people are actively avoiding ads with the DVR, after all, that's half the reason to use one right?

Catch programs you might miss and skip the ads.

Video Advertising Recall 2X Higher Than TV, According to Study

This graph is really quite strange if you think about it and shows that DVR memory gap effect. For TV the unremembered ads is increased by the DVR and yet, unaided ad recall is about the same level while aided ad recall is lower than both. It almost seems counter-intuitive. Perhaps what's happening is that people are actually seeing the ad images while DVR ad-skipping and because they weren't completely bored, as they didn't have to sit through the whole ad, they remembered a single frame with branding on it which flashed by as they were fast forwarding.

The New TV Ad Format?

That could be something really interesting to investigate more thoroughly. I've noticed a lot of remotes don't have ad-skip buttons so that means if you're actively ad-skipping you're going to push the FF button until you see a frame of the show you're watching and then hit play.

What if advertisers were to know exactly how many frames were generally skipped, how often a frame showed up on screen and how often a viewer stopped short? Those would then be the ideal places to stick big, branded, static images because then those frames would be seen, even somewhat passively, by the viewers and could be far more effective than fancy live-action ads which don't show the brand much of the time.

This might be the new way to start designing ads for TV.

The Big Win for Online Video Ads

For the online video crowd, i.e. us, this is far easier to deal with. Anytime a video is fast-forwarded over an ad or where an ad would be placed, the ad simply plays when the viewer stops scrubbing or presses play. I've seen this on places like Hulu, who actually show you where the ad will be. Since Hulu is giving me the content free, I don't even bother skipping the ads (see how tolerant I am sometimes).

Here are the big results from the survey if you ask me: online ad recall was twice as high as TV ad recall, both aided and unaided. Check out the chart below.

Video Advertising Recall 2X Higher Than TV, According to Study

Perhaps that's the anti-DVR effect. You generally can't get past the ads online whether you're scrubbing or fast forwarding, so it means you'll see them more often. However, I think that the ads also need to still maintain both a short length (15 seconds) or be entertaining and not too frequent.

Because the other thing this research shows is just how easy we, as online video viewers, might simply start multi-tasking far more and mentally blocking out the ads. So advertisers...be warned.



Source: Video Advertising Recall 2X Higher Than TV, According to Study http://www.reelseo.com/tv-online-video-attention-levels/#ixzz2giggkbFw 
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The Social Media Statistics for 2013 across Facebook, Twitter and Pinterest provide us with an interesting opportunity to review where we may want to spend our social media dollars and time in the coming year. Quicksprout recently published the below infographic outlining the major differences between the three social networks with some key statistics you should be aware of.

With Facebook a clear leader in terms of user base, dwarfing Pinterest (to be fair Pinterest has not been around as long), and doubling the user base of Twitter, you might assume that the largest social network is the best option for your content. However looking a little deeper, Facebook does have a slightly older user base than Twitter and Pinterest which may be of relevance to you if your target audience is between 35 and 54 years of age, however Twitter and Pinterest may be a better fit if your audience is between 18 and 35 of age.

Of course gender is always a key consideration when weighing up social media statistics, and Pinterest is certainly a good option if you’re target audience is women. Boasting the highest female user base, especially if you’re looking to sell online, Pinterest has a strong higher education and high earnings base which is sure to prove valuable in an e-commerce scenario. On the other hand if you’re marketing to men, you may want to look at Twitter or Facebook as the social network of choice in 2013. Both Facebook and Twitter boast similar user base statistics and present an excellent opportunity if your target audience is middle class male workers with University qualifications, so check your selling point.

With the previous target audiences in mind, when it comes to igniting e-commerce spend online, Facebook is king, however recent statistics have shown there is growing value on Pinterest. A driving factor which defines this is the visual nature of both these social networks, and is something Twitter has not fully embraced thus far.

When it comes to time spent online in 2013 across social networks, it’s quite astounding to note that Pinterest users spend over an hour on average which is almost unheard of. When compared with Twitter’s 36 minutes and Facebook’s 12 minutes, this is unusually high, and presents an unparalleled opportunity for those looking to sell, especially in the home and entertainment industries. Although Pinterest’s time on site is very high, it should be noted that both Twitter and Facebook users’ time on site is excellent and not to be discounted.

In summary 2013 is shaping up to be a changing year in the online social media landscape. The Pinterest user base and relationship with online spend is likely to grow, Facebook is likely to roll out more products changing the landscape time and time again, and the Twitter user base is likely to grow, however Twitter needs to counter the issue of visual content quite quickly to compete in the e-commerce space. When considering where to spend your social dollars, be aware of your target audience, and wherever possible take the time to improve the visual nature of your content and you should begin to see some great results.

Source: http://www.jobstock.com/blog/social-media-statistics-2013/

While I was studying this evening I happen to run across this very valuable information in regard to Twitter, Facebook and Pinterest. As we all know Facebook is a clear leader in terms of user base but equally relevant like the article states Facebook does have a slightly older user base however, Twitter and Pinterest may be a better fit if your audience is between 18 and 35 of age.

In the automotive industry we can't unfortunately just spend all of our energy on just one media site it's imperative that we have a strong presence on all the aforementioned sites. In some industries your target market may be a certain age however, in the automotive industry our target market is all age groups.

It's imperative for dealers not only to just place emphasis on Twitter, Facebook and Pinterest. But it's also important to have exposure with the other sites like YouTube, LinkedIn, Craigslist and online classified ads just to name a few. Dealers are really dropping the ball when it comes to building brand awareness which will give a competitive advantage to the dealers that have a strong exposure on all these sites. It's like what Sean Bradley says when teaches about Googleopoly. Your dealership must dominate the first page of natural Google when consumers begin the research and buying process.

Last but not least some very intriguing information that I wasn't aware of was the amount of time that users spend on Pinterest versus Facebook and Twitter. Very compelling when you look at Pinterest users that spend over an hour online versus Facebook 12 minutes and Twitter users at 36 minutes.

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The Value Of Video Testimonials

The value of video testimonials is a strategy that every automotive dealership needs to have in place as a part of their social media online presence. Photo's are very important too however, the impact that your video will have on the consumer is much stronger with video.

With the average dealership selling 100 units a month imagine the impact that the dealership would have if a strategy was in place to get either a photo or a video of every sold customer, customers in service, customers in the bodyshop and customers in the parts department just to name a few.  We know that most stores nationwide are not taking advantage of this opportunity to dominate the market with these videos which is great for the stores that do to steal market share from stores that are sleep at the wheel.

Now what is awesome about these videos is that one can take these videos and spread them like wildfire all over the Internet. There are multiple video sites that the dealership can use to upload these videos to and then use different titles for each site to dominate other dealerships.  For instance, imagine if a consumer did a search on Google and typed Ford Mustang Manhattan, KS and your video shows up as the first result on the first page of natural Google for your dealership which is by the way over 50 miles away.  The consumer that would have went to the local dealership has now clicked on your video which takes them to your social media site with links to your inventory and video testimonials of happy customers.  Now who do you think that consumer is going to call?

It's great that most dealers are asleep at the wheel and still operate under the premise of if we build a dealership they will come.  What this does is gives a competitive advantage to the dealership that understands this strategy and crushes the competition online.

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It seems as though YouTube is usually left to the waste side due to Dealers feeling as though it takes too much time or effort in keeping up their channel, or even more so coming up with a subject to talk about without making it sound like an advertisement. Getting inspired to make a video can be as easy as capitalizing on the people and customers that surround you daily, even your inventory can make an appearance, but how?

You need to evoke emotion.

You can make a YouTube video using your smartphone or digital camera; it doesn’t need to be a fancy production, just a clean one. Try to keep it steady or invest in a tri-pod to be your camera person. Have your sales reps be advocates of the dealership by sharing which car they love the most or by sharing their story of how they became a part of the Dealership.

Tap into loyal customers and ask for reviews on their vehicles or to have them share their customer service experience on camera.

Showcase your inventory by telling a story about the car, more like what the car can do FOR you than how much it will cost or quickly going over its specs. Instead, share how to use the Ford Sync or why your form of the mini-van is great for families, walk them through it as a friend, not a salesperson.

In the following video you can learn more on how your Dealership can use YouTube with three easy steps in 3 minutes.

BY Erin Ryan

TK Carsites

Source: DrivingSales.com

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