Working at Mike Anderson Chevrolet has been an eye opening experience. Thinking the salesperson was just out for that quick sale turns out to be not true. Selling cars is not the quick money maker people seem to believe. There is a lot that goes into selling a car. Working in the Business Development Center has opened my eyes to a whole new world. Training with Synergy has been interesting to say the least, some good times, some bad. The script you are given is a great way to begin, but after awhile, you realize how different people really are when it comes to buying their car. Each customer has their own story or reason for calling, something a script, although a great tool, cannot accommodate every customer. Listening is the key to helping the person on the other side of the phone get the best deal for their needs. There have been times when the customers come up with off the wall, crazy demands and you as the salesperson need to try and explain to the customer that although they really want a new car with no money down, have horrible credit, still owe a lot on their current car and want payments to be under $200.00 a month, that its not possible at this time. Then listen to them yell and scream at you even when you list other options for them. That’s when talking to Sean Bradley or LA from Dealer Synergy comes in hand. They will give you words of support and get it in your head you can do this. I also really love how they let you know if you handled a situation wrong, by telling you a better way you could have done it without making you feel like an idiot. Anything is possible. Working at Mike Anderson Chevrolet has been a good experience, not only do they try and do the best for their customers, they also try and do the best for their employees.
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