Good Evening all:
I have spoken to many business owners from small independent companies to multi million dollar companies in the past 2 weeks only to hear the same issue. They see there companies being larger, better and more profitable yet they can not seem to be able to figure out how to create the formula or process that will yield them their results. Here are the answers I have heard from Owners/Ceo's/GM's.
I have given them the marketing and traffic to make us money
I have offered Bonus pay for certain goals
I have given them Ipads, Company cars, Paid time off
I have offered to listen to there concerns and fold to there needs whether I approve or not
Its funny as no matter how big or small the business the problem remains the same, We all want to be more profitable as owners, although when you have created such a profitable environment for your staff already. What's there motivation to help you? Do you fire people, do you start off with all new staff, do you press them to the point of frustration with write ups and threats, Or do you find away to take a good staff and make it GREAT!
In this day and age I have always lead by example, created game plans, and role playing techniques that make learning fun. Most of the time your staffs not trying to be lazy, they do not know how to follow up, they do not know how to build confidence in there selling ability as when they lose a sale, its not that they are TRULY content with what they make financially. Its they do not have the answers and PRIDE hasn't allowed them to be a better employee. You as owners haven't created the structure and process driven training and continuous educational DAILY programs to grow your own company. Wars aren't won with the country with the most soldiers, its won by the better trained and educated countries with half the warriors.
As business owners you need to REALIZE that the biggest way to waste company hard earned revenue is to have continuous turn over. Hiring and firing employees cost you hundreds of thousands of dollars in unemployment,training,learning curve etcc.. Also it creates a unhealthy atmosphere as your company moral will disappear. Have you noticed when you fire 1 employee that has been with your company for over 3 years that you usually lose 2 more with more to follow. Mind you once the public realizes every time they call for one person they have built a repore with is "No Longer With The Company" this creates a uncertainty with the consumer.
What I have patented is the ability to educate and teach techniques that will benefit the company financially. I have created training techniques, and role playing techniques that will create the employee's you have been dreaming of, and that is a confident sales associate that has found something within themselves and thats PRIDE. Pride has held them back and pride is whats gonna make them the employees we want.
Its my passion and what I have vested 20+yrs of my life in and thats the ability to bring the best out of ANY employee. I personally have only FIRED 10 people in my career, and it wasnt for there inability to sell, it was for demons and self destructive behavior outside of work. If you want to build/develop and grow your company in 2013, I suggest you invest in Management that has the ability to lead by example, Teach/Train and mentor your teams, not once a week, once a month but EVERY SINGLE DAY! Mercedes Rich has done this for over 45 companies in the past 20 years and let me tell you I love what I do. To learn more about how I can help you create the game plan for success, please feel free to contact me.
richardbrowneconsulting@gmail.com
Mercedes Rich "The Best Or Nothing"
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