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I couldn't believe what I was hearing when my General Manager, Danny Benites, took a sales call late one evening last week, after our receptionist had gone home.  A salesman and myself were in his office getting some one-on-one training when he took the call. He asked us to excuse him while he answered the call.  A young lady had dialed our dealership by mistake..yes, a wrong number!  Here'e where it got interesting.  Danny asked if she was sure that dialing our dealership was indeed a 'mistake' or was it meant to be for her to call us.  He asked her what she was currently driving and then asked her if it met ALL of her needs.  After a few minutes of light-hearted conversation, he actually set an appointment with her. As it turned out, she couldn't buy a hamburger right now, but I bet she never forgets the time she 'misdialed' only to run into someone who actually took an interest in her needs. 

Seriously, did this really happen? 

"Hi, I'd like a large pepperoni pizza, extra anchovies..."

"I'm sorry, ma'am, but we're a car dealership. Wanna come take a drive in this new Buick we've got?"

"Uh, ok...can I still get that pizza....?"

 

As for Danny, he is the type of General Manager that is willing to do exactly what he expects from his employees. He always goes the extra mile and realizes everyone is a potential customer.  I truly appreciate working with someone who will actively get involved, lead by example, and take time to teach.

We are a true team here at Greg Lair! So remember, next time someone is ordering a pizza, dialing wrong numbers, or actually showing interest in a vehicle, use this opportunity to book your appointment; they might end up in the car of their dreams... as long as you're willing to go the extra mile.