First and foremost KUDO's to the best trainer IN THE WORLD!!!! After spending a few days, a total of about 14 hrs with Sean my whole attitude towards my job did a turn around for the better. I have been in the business for about 3 years total and unfortunately have only trained myself by watching others. (And to think I considered myself a beast before meeting Sean). He brought up so many different tactics, different ways to engage with customers and different ways to make the customers feel like they are in a good place before even stepping foot into the dealership. I will now and FOREVER stand by, if you get them to like you, trust you, and believe you, they will come. My day after training I came back with a new attitude. I set goals for myself and by far exceeded them. I came back wanting to set 10 apts in a day. Instead I set 15, had 6 people in and sold 3 cars all in my first day back at work, with only a handful of leads to work with. GO ME!!! Since I have been setting goals for myself daily, I have been engaging more positively with my customers, always keeping a good attitude and a smile on my face even behind the phone. Because I have learned that IT MATTERS!!! As Sean said we should have a mirror on our desks and pretend our customers can see us when we are talking to them. Sean, your training has absolutely changed perspective and outlook on my job as a whole and there is no way no how I can express my appreciation for all I have learned. The knowledge I have obtained is becoming etched in my head like a concrete stone! I will carry it with me everywhere I go climbing the totem pole of this business. “Hope is for the homeless and I have faith that your teachings will take me bigger and better places” and for that I thank you !!!! I am officially a phone ninja. Theres NOTHING and NO ONE that can stand in the way of my success!! Thanks for all your help. I will continue to use everything you have taught me daily. Your the best!!!
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