This Thursday we are getting into complaints on social media. There is a certain way to deal with complaints on social media and it is not, not addressing them at all. This is not something that can be just thought of on the spot. We get into ways to handle complaints including building a strategy, timeliness with responses, who should be responding, making the customers’ experience valuable and more. Enjoy and as always we would love to hear your thoughts! For more information you can read the original article here.
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