I would like to start off by saying “Happy Holidays". I hope each and every one of you has a wonderful holiday season.
The "Holiday Season" is in full effect and the end of the year approaching quickly, I am hoping all of you are using this time of the year to your benefit. This is the best time of the year to set and close more appointments than any other month of the calendar year. Customer's are in "Shopping/Buying" mode during the holidays so use this mentality to your advantage!!
With that being said, my question to each "Phone Ninja" out there is this.....
- What issue/objection are you hearing customers say most and trying to overcome?
- How and what rebuttal have you been using to overcome these objections?
In order to make this a little more interesting and to generate some feedback, I would like to make this a little contest. We are going to judge who came up with the best, well thought out rebuttal and give away a holiday prize!
So please take a moment and think of each call you have taken and decide what is the most common objection you’re dealing with on a daily basis and how have you effectively overcame this objection. Is it the customer who is waiting till tax time to purchase a new vehicle? Is it the customer who has to wait till after the holidays to see how much money they have left to put down on a new vehicle?
I look forward to hearing from everyone and seeing how and what you said to help your customers and set more appointments. Once again Happy Holidays!