So you have successfully launched your dealership's website, updated your blog with fresh content, and started all of the necessary social media sites in an effort to expand your customer base. While your online community continues to grow, you may notice a lack of customer engagement. No matter how large your online community may be, your dealership's digital marketing efforts will not reach their full potential if without quality customer engagement. When customers interact with your business online, your brand gains a positive reputation, as well as validity within the industry. Quality customer engagement produces leads which ultimately means a boost in revenue for your dealership. For those who are new to digital marketing, there are several ways to increase your brand's customer engagement.
Be More Personable - Make social media posts that will appeal to your target audience. Learn what they care about and what motivates them, and then post content that is relevant to those things. By reaching your audience on a more personal level, they will be willing and more likely to engage with you. When interacting with your online community, be sure to have QUALITY conversations. It is easy to get caught up in the moment and lose focus, but the more quality conversations you have the better they are for your business.
In -Person Networking - Get out in your local community. The more present you are, the more people you will meet. Once customers see that you are invested in the community you serve, they will communicate with you more regularly. Additionally, they more people learn about you, the more information they have to pass on to their friends. Remember, no matter how much technology advances, word of mouth is still one of the best forms of marketing.
