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It seemed like they had some sort of a process but it was really out of order and chaotic. The guy did a great job with giving you information on Chevy's, however when you asked for a comparison he should have up sold the Chevy compared to the Toyota, but instead he doted on the Toyota products. Great video Sean, it really shows you how good our process at Dealer Synergy works in comparison to dealerships with out our process in order.