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Dealer Synergy LIVE Onsite Training -Very Unimpressed with Mystery (Phone) Shopping Car Dealerships in Chicago... WOW

Posted by Sean V. Bradley on June 3, 2012 at 10:18am


http://www.dealersynergy.com
http://www.seanvbradley.com

Dealer Synergy LIVE Onsite Training -Very Unimpressed with Mystery (Phone) Shopping Car Dealerships in Chicago... WOW

I was onsite at a progressive Chevy Dealership in Chicago and we Mystery Shopped about 5 dealerships... They were all shocked by how bad the phone calls went. EVEN the "Big" dealerships totally blew it on the calls.

It is a fact that the Phones are the MOST underutilized tools at a dealership. 

*** I am editing the actual videos of the Mystery Shops... CRAZY!

Tags: bradley, call, center, chicago, dealer, example, monitoring, mystery, phone, phones
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