I remember when it happened:
The Director walked in and said, “Today’s minimum goal is 18 appointments.”
I remember when it happened:
The Coordinators complained, “That’s not really fair, we have to train!”
I remember when it happened:
The Trainers said, “We’ll make sure you all have an opportunity to get on the phones today.”
I remember when it happened:
We had a great training session, everyone was enthusiastic about learning.
I remember when it happened:
We picked up our phones and started dialing.
I remember when it happened:
We left message after message after message…and somehow, before we knew it; we had eleven appointments.
I remember when it happened:
We all were excited, “We’re two thirds of the way to the goal.”
I remember when it happened:
Someone said, “The contact ratio is unusually high today.”
I remember when it happened:
I took a T/O for a coordinator, hung up and signaled “Thirteen” but was promptly corrected…”Fourteen”…someone else had gotten an appointment while I was on the call…felt great to be wrong!
I remember when it happened:
This was UNBELIEVABLE! …could it really happen? ...only one hour had gone by.
I remember when it happened:
The energy was like a boiler room…you could literally feel it on your skin.
I remember when it happened:
Fifteen! Sixteen, Seventeen?
I remember when it happened:
The fight was on…everyone was dialing the phones. Assistant Director, Director, trainers, er’body!
I remember when it happened:
Eighteen…nineteen, we cheered; then got real focused.
I remember when it happened:
Someone asked, “What’s the record for appointments in one day here in this department?”
I remember when it happened:
The coordinators and directors answered in unison, “27!”
I remember when it happened:
Someone said “people…we just set twenty appointments in less than two hours; just imagine if we had all day.”
I remember when it happened:
Things slowed down…The trainers said, “I didn’t hear any bells…It’s not over, keep going!!!”
I remember when it happened:
Twenty-one…Twenty-two.
I remember when it happened:
It was time to go.
I remember when it happened:
They turned out all the lights. (as if that mattered to me)
I remember when it happened:
They were ready to lock the doors.
I remember when it happened:
The last coordinator hung up the phone and announced “We started just two hours ago, and I just set the twenty-third appointment of the day. Woohoo!”
I remember when it happened:
The owners of the Dealership walked by and said, “Dealer Synergy...WOW!”
