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LIVE Internet Sales 20 Group - Expert Panel - JD Rucker, Ralph Paglia, LA Williams & Frank Laporte - Automotive Sales from Dealer Synergy on Vimeo.

LIVE Internet Sales 20 Group - Expert Panel - JD Rucker, Ralph Paglia, LA Williams & Frank Laporte - Automotive Sales...

This is an AWESOME LIVE "Expert Panel" at the Chicago, Internet Sales 20 Group

Sign up for the upcoming Dallas, Texas Internet Sales 20 Group March 19-21

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I want to let you in on a secret to The Secret. The shortcut to anything you want in your life is to BE and FEEL happy now. It is the fastest way to bring money and anything else you want into your life. Focus on radiating out into the Universe those feelings of joy and happiness. When you do that, you will attract back to you all things that bring you joy and happiness, which will not only include an abundance of money, but everything else you are wanting.

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Rational Versus Organic Approach to Problem Solving


A person with this preference often prefers using a comprehensive and logical approach similar to the guidelines in the above section. For example, the rational approach, described below, is often used when addressing large, complex matters in strategic planning.

Define the problem.
Examine all potential causes for the problem.
Identify all alternatives to resolve the problem.
Carefully select an alternative.
Develop an orderly implementation plan to implement that best alternative.
Carefully monitor implementation of the plan.
Verify if the problem has been resolved or not.
A major advantage of this approach is that it gives a strong sense of order in an otherwise chaotic situation and provides a common frame of reference from which people can communicate in the situation. A major disadvantage of this approach is that it can take a long time to finish. Some people might argue, too, that the world is much too chaotic for the rational approach to be useful.


Some people assert that the dynamics of organizations and people are not nearly so mechanistic as to be improved by solving one problem after another. Often, the quality of an organization or life comes from how one handles being “on the road” itself, rather than the “arriving at the destination.” The quality comes from the ongoing process of trying, rather than from having fixed a lot of problems. For many people it is an approach to organizational consulting. The following quote is often used when explaining the organic (or holistic) approach to problem solving.

“All the greatest and most important problems in life are fundamentally insoluble … They can never be solved, but only outgrown. This “outgrowing” proves on further investigation to require a new level of consciousness. Some higher or wider interest appeared on the horizon and through this broadening of outlook, the insoluble lost its urgency. It was not solved logically in its own terms, but faded when confronted with a new and stronger life urge.”
From Jung, Carl, Psychological Types (Pantheon Books

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LA Williams, national trainer for Dealer Synergy speaks on the upcoming Internet Sales 20 Group Workshop in Chicago, IL held  on October 23, 24, & 25, 2012. Professionals such as Ralph Paglia, Robert Wiesman, AJ Rucker and Peter Martin are just a FEW of the automotive industry's finest, which will be guest speakers at this event.


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Everyone Knows that Dealer Synergy's Chief Trainer is LA Williams and LA, is blind. S, when I saw this article my first thought was how this could benefit him AND our Dealer Community. You see, what has been amazing is that LA does such a tremendous job that a lot of our dealership network have actually went out and recruited BLIND employees! Yes, thats right we have dealerships that have Blind or Visually Impaired Automotive Internet Sales, BDC, Call Center staff members.  

Here is the article I saw and wanted to share with you all - 

Android App Makes Smartphones Accessible for the Blind 

When someone buys their first smartphone, the first question is usually, what apps should I get? Apps are part of what make our phones so valuable to us, from getting directions to finding a place nearby to eat, to keeping track of various items when we travel.

And now, thanks to a man who is visually-impaired himself, there’s an Android app that will turn a regular smartphone into a powerful tool for the blind.

Roger Wilson-Hinds, director and co-founder of Screenreader, built the app, called Georgie, specifically to help blind users navigate day-to-day obstacles like catching a bus, reading printed text and knowing exactly where they are at all times.

“It’s the first smartphone that’s been designed for blind people by blind people,” he said. And he should know, he just recently sent his very first text message.

Users can buy an Android smartphone pre-loaded with the Georgie software from Sight and Sound Technology, which provides hardware and software solutions for the blind. If they already own an Android phone, they can buy the app from the Google Play store and install it themselves.

SEE ALSO: Blind Man Goes Behind the Wheel of Google’s Driverless Car

Georgie uses fingers and gestures to let users navigate the software, just like you do normally. However, with Georgie, you hold your finger down, wait for a beep and hear the function you’re touching read out loud, whether it’s to make a call, send a text, or determine your location. Georgie makes extensive use of voice control software.

“Georgie is a suite of applications designed to cater for every single part of a visually-impaired person’s life,” says Glenn Tookey, CEO of Sight and Sound Technology, which distributes the software.

Users can purchase and download additional apps that provide more functions. The lifestyle app pack, for instance, offers newspapers that read aloud, and an online blog that lets you post using voice control. The Travel app has a feature that flags nearby points of interest as well as a sort of bus monitor that will verbally let you know when the next bus is due.

Wilson-Hinds, who named the software after his blind wife’s first seeing-eye dog, says Georgie will “totally change the lives of blind and partially-sighted people all over the world.”

The world, soon, as Georgie is branching out beyond the UK. US Android users can find the link in the Google Play store here. Sight and Sound Technology is currently working with distributors to offer Georgie pre-installed on handsets in the US.

Here’s a video so you can see for yourself how Georgie works:

What are other ways technology is allowing people with disabilities to gain more independence? Is Georgie something you would buy for someone you know?

Source -

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Self Driving Cars

A car that drives itself? For the past few years, Google has been working on an autonomous vehicle. In other words, a car that can drive itself. As you can see in the video, they perfected such an idea. One of the first volunteers for Google's self-driving car was a man by the name of Steve Mahan, who is visually impaired.

The Self-Driving Car took Mr. Mahan to pick up his dry cleaning, to Taco Bell for a quick bite and then back home! It's absolutely incredible what technology can do in today's world! Additionally, this past week, Google was approved by the state of Nevada to work on testing several different self-driving cars on the road. And, the rumor is that Self-Driving/Autonomous vehicles could become a reality by the year 2020.

While everyone agrees that it's still a work in progress, the license that Google was granted in Nevada to do testing is certainly a step in the right direction. During their tests, they'll be monitoring the car's capacity and ability to brake, acceleration, and steering. According to Google, the car uses "artificial intelligence software, a GPS, and an array of sensors to navigate its way through traffic."

So, what's your take? Would you want to own one? Or, would you feel more at ease if you had full control of the wheel?


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I remember when it happened:

The Director walked in and said, “Today’s minimum goal is 18 appointments.”

I remember when it happened:

The Coordinators complained, “That’s not really fair, we have to train!”

I remember when it happened:

The Trainers said, “We’ll make sure you all have an opportunity to get on the phones today.”

I remember when it happened:

We had a great training session, everyone was enthusiastic about learning.

I remember when it happened:

We picked up our phones and started dialing.

I remember when it happened:

We left message after message after message…and somehow, before we knew it; we had eleven appointments.

I remember when it happened:

We all were excited, “We’re two thirds of the way to the goal.”

I remember when it happened:

Someone said, “The contact ratio is unusually high today.”

I remember when it happened:

 I took a T/O for a coordinator, hung up and signaled “Thirteen” but was promptly corrected…”Fourteen”…someone else had gotten an appointment while I was on the call…felt great to be wrong!

I remember when it happened:

This was UNBELIEVABLE! …could it really happen? ...only one hour had gone by.

I remember when it happened:

The energy was like a boiler room…you could literally feel it on your skin.

I remember when it happened:

Fifteen! Sixteen, Seventeen?

I remember when it happened:

The fight was on…everyone was dialing the phones.  Assistant Director, Director, trainers, er’body!

I remember when it happened:

Eighteen…nineteen, we cheered; then got real focused.

I remember when it happened:

Someone asked, “What’s the record for appointments in one day here in this department?”

I remember when it happened:

The coordinators and directors answered in unison, “27!”

I remember when it happened:

Someone said “people…we just set twenty appointments in less than two hours; just imagine if we had all day.”

I remember when it happened:

Things slowed down…The trainers said, “I didn’t hear any bells…It’s not over, keep going!!!”

I remember when it happened:


I remember when it happened:

It was time to go.

I remember when it happened:

They turned out all the lights. (as if that mattered to me)

I remember when it happened:

 They were ready to lock the doors.

I remember when it happened:
The last coordinator hung up the phone and announced “We started just two hours ago, and I just set the twenty-third appointment of the day.  Woohoo!”

I remember when it happened:

The owners of the Dealership walked by and said, “Dealer Synergy...WOW!”

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Dealer Synergy Furthers Its Commitment to Assist the Blind Community

PHILADELPHIA, Dec. 23, 2011 /PRNewswire/ -- Aroga Assistive Technology and Dealer Synergy increase their vision by finally joining hands.

Dealer Synergy is very pleased to formally announce that we have been approved as an Authorized Aroga Reseller for Assistive Technology in the world of Apple computers and iPods.

For over 23 years, Aroga has been helping their clients attain a measure of independence. "Adding synergy will only elevate our clients toward interdependence," says Steve Barclay, BP of sales and marketing with Aroga. "We are Canada's premier Assistive Technology retailer; however, we really want to get our products in the hands of people whose lives will be enhanced because of them ... no matter their geographic location."

Dealer Synergy is also excited about adding to our award winning automotive dealer training, the ability to offer our visually impaired clients training on the Voiceover screen reader for Mac computers as well as Voiceover for iPhone, iPod and iPad.

Dealer Synergy has been blessed by the leadership of VP of Training, L.A. Williams in the area of the seeing impaired. L.A. Williams himself is Blind. L.A.'s lack of sight has not hindered his attitude, his capabilities or his success. He is a valued executive with the company as well as an inspiration. To watch the way L.A. has evolved the Dealer Synergy curriculum, training and delivery is amazing. His influence is so profound, Dealer Synergy clients have been so inspired to specifically seek out Blind candidates for employment in their Dealerships.

L.A. Williams III, VP of Training with Dealer Synergy says, "Here at Dealer Synergy, we want to influence the success of all our clients. Since that includes visually impaired individuals, how better to show our commitment than to offer them the best training and technology in North America. Aligning ourselves with Aroga gives us that very opportunity."

If you have questions about Dealer Synergy and their services for the blind, please call L.A. Williams III at 1-866-314-2553 extension 32 or Email

SOURCE Synergized Media


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Click Here to Visit A Whole New World

Imagine you are blind, it's 9:00 AM and you just walked from the tarmac to witness the training of a brand new Automotive Internet Sales team.  You're excited to meet the people and watch them learn as you learn.  You've got your note taker all charged up and you get a phone call from the lead trainer saying he missed his flight and won't make it until the end of the day...but that he's done you a big favor and                          called the dealer and there on their way to pick you up.  What do you do?


Quite naturally, you're terrified.  Here you are in the airport, with zero agenda, thirty minutes away from the biggest moment in your career and you want your mommy.  But of course you represent the number one training/consulting firm in your industry, so you gotta take this shot.  You've been through the trainings, you know this stuff and you can teach it.  You just have to let them get to know/like/trust and believe you.  You make that your only mission...well, that's if you think like me!


I experienced this firsthand and let me tell you; it was exhilarating!  Standing there with seven brand new Internet Coordinators, three more experienced ICs and an internet director with over fifteen years in the car was the rock star stage spotlight all over again.  We conducted preliminary introductions, then began to synergize!


Throughout the week, my goal was to show them not only how much I knew…but how much I truly cared about their success.  We discussed the numbers, we talked about the minds of the prospective customers and even dove into how important their personal success is to the entire automotive industry.  I had to show the entire place, that although I don’t have physical sight, I do have an amazing vision…and if they bought into it, they would reap the benefits.  Wow, did they ever.


I felt the love and respect from the moment I walked in the door.  From the managers, to the frontline employees, even a few customers expressed how they felt the excitement of change…an upgrade in quality.  My career was completely altered by these encounters.  I now have even more esteem for my company because I was privileged enough to come into contact with a dealer group that was tired of the old and ready to completely embrace the new.  We…were able to introduce them to the “new” they were searching for and more.  As per their testimony, it also changed the lives of the people with whom I interacted.  This is what Dealer Synergy is all about, a new approach to doing business in the automotive industry.


More importantly, this experience inflated my self-confidence balloon.  I already knew there was nothing I couldn’t accomplish, but the ability to transcend that belief into others was what I questioned.  Honestly, I thought I lacked it.  Well…I was proven absolutely positively wrong!  If you're thinking there’s something you can’t do, you’re more than likely in the wrong column as well.  Here’s the Bottom line…If I can jump on an airplane to a far away/strange land by myself and make out alright, then don’t tell me you can’t succeed at selling some cars over the internet!

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Behind The Scenes


Have you ever watched a “Behind the Scenes” TV show or DVD chapter?  Ever seek to find what goes on in a studio, in a locker room, or in the white house during a closed door session?  Sure you have.  We all do because the analytical parts of our human brain want to know how things work.  Today I want to talk to you about how I…as a national phone trainer…was developed.


My name is L.A. Williams and I am a long time music producer and certified engineer.  All day and night I help singers, song writers, poets, instrumentalists … people with making themselves sound great!; whether live or recorded.  I gave them countless ideas, suggestions and examples of what they needed to sound like to be successful and to make the money they wanted to make.  The founder of Dealer Synergy (Sean Bradley) approached me with the idea of, “I want to do the same for our industries internet coordinators.”


To add to my credibility, Sean denotes that I am visually impaired, therefore audio is my world.  We agree that if I can train pop artists on how to sound good in the studio, then I can definitely train willing internet coordinators on how to sound great on the phone.


See, for blind people like me (And your phone customers), the science of communication works a little differently.  We must understand that we lose the 55% body language and other visual queues, so now that normal 38% voice inflection and 7% words we use become SO much more integral in how we need to communicate.  I can help the sighted community understand and implement strategies to assist with that. :)  Enough with all the technical jargon…let me invite you into my personal life and show you the real reason why I could be the best individual to coach your internet coordinators.


As a visually impaired gentleman, I never really fancied going out and meeting females.  I was sure I could charm them and all, but I felt unequivocally that my strength was my smooth, deep, richly textured voice.  I knew that I had great conversational skills and would meet lots of women on chat lines.  Follow me now, the whole purpose of talking on the phone with these ladies was to get a face to face meeting.  I engaged them in great conversation, I was patient and allowed them to talk and express themselves, I answered their questions and gave them a great value package proposition.  By the time we met in person, the deal was already done, I just had to not mess it up.  That’s the power awesome internet coordinators hold.


As internet coordinators we must understand, that our job is not to cell cars over the phone.  We are not directly in the product business.  We are however in the business of selling appointments to meet our establishment.  The comedian Chris Rock says “When you meet a person, you don’t really meet them…you meet their representative.”  Let’s all make sure that we’re being great phone representatives of our dealerships.


Another saying, “You Never get a second chance to make a first impression.”  Effective phone skills are essential to creating a positive first impression  which sets the tone for the rest of the customer’s interaction with our organization.  A telephone call is often your customer’s first impression of your organization.  Don’t leave it to chance!  Implement an effective phone process from Dealer Synergy and sell more cars more profitably more often!

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