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This Monday Sean talks about the question, "What did you say?" Have you ever met someone that sounds stupid? There's a saying, "It's better to keep your mouth shut, and let them think you're a fool than open your mouth and prove it." Potential buyers can not see you, so you need to create a positive image of yourself through your words by being articulate, educated, and sensible. Listen to what the prospect is saying and then meet their questions and expectations strategically.

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