http://www.automotivedigitaltraining.com 856-546-2440
http:/www.dealersynergy.com
Your Internet Sales / Phone Sales Script is NOT Enough! The Script is ONLY 1/3 Of Your Success, You ALSO Need…
Your Phone Script is NOT Enough! The Script is ONLY 1/3 Of Your Success...
The 3 Parts to Phone / Internet Sales Process Mastery is:
1. Knowing The Script INSIDE And OUT...
2. Knowing the TOP 7 reasons why people are going online and at least 5 STRONG rebuttals for EACH, for a TOTAL of 35 Word Tracks...
3. Know your dealership's value package proposition. "Why Buy From Us". Not only do you need to know what is different and better about YOUR organization, you NEED to be able to passionately convey that to your prospect. You need to SELL Your Organization.
**** The Goal is to identify, meet and exceed your prospect's expectations.
The Script Identifies their wants wished and expectations...
The Words Tracks allow you to MEET their expectations...
And the Value Package Proposition Allows you to EXCEED their expectations...
Comments
You are welcome! It was my pleasure!!
This was such an awesome visit!!
Thank you for sharing this video. This is a good reminder for what I need to be doing anf where my focus will be on a daily basis.
I teach a process and how to handle each situation that can occur in the process. Then I have a phone prompt vs. a script. Scripts do not often follow real world situations and box out a salesperson. You must also teach salespeople all additional sales skills that would be needed within a phone call just like can happen face to face. Good post.