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Today, using the “free” social media platforms as a marketing tool without spending money on them is about as useful as playing the first level of the freeware version of iPad game.

It used to be so exciting to think about how to market a business on social media. We would read articles, watch videos, go to conferences, exchange ideas, try things out, and come up with the very best way to reach the people. Just a few years ago, it was exciting to be in the social media marketing world.

Things have changed. Many of my contemporaries who have been working in social media for nearly a decade have talked to me lately about how it’s all going downhill, how organic reach is gone and that the pay-to-play model has ruined the industry. They say things like “money makes the crap float to the top” or “there’s nothing creative about paying for exposure.” I agree with them during these conversations, not because I believe what they are saying, but because I’ve found that the exact opposite is true. I’m just trying to avoid an argument.

The reality is that the death of organic reach on social media sites is the best thing that could happen to creative social media marketers. Does it mean that some of the bottom line dollars must be spent in order to get the content the exposure it needs? Yes. Does it also mean that the crap that once filled news feeds across sites like Facebook have been yanked in favor of a proper mix of profile posts with a sprinkling of important, targeted, and paid-for exclusive posts? Absolutely.

It was once pretty futile. Sure, a few posts could get some pretty good exposure, reach, likes, retweets, shares, +1s, or whatever, but there were times when the best content didn’t reach the audience at the degree it deserved. Relying on organic when organic was still an option was a poor strategy. Now that there needs to be a budget (a very small budget, mind you), the potential exposure for high-quality content has actually increased due to the shift in need towards social media advertising.

Facebook and Twitter are the two obvious choices for embracing the paid model and in both cases, the shift was a very positive thing. Our messages can’t get muscled out by the big players just because they’re more popular. Paying to get the attention to the best content or most important posts is a sure-fire way to make certain that the message reaches the right people every time.

The thought that it killed creativity is ludicrous as well. In fact, the dollars attached to the campaigns mean that more care must be put into them. Nobody wants to waste money, so embracing a higher standard of post quality is now at top of mind. As much as we’d all like to think that we were putting out incredible content every time before, the reality is that everyone has days where they’re going through the motions. It’s on those days that a free post can slip through that is terrible. With the paid model, we must pay more attention. It’s better for everyone involved.

We all got suckered into it. We didn’t want to pay for it and for many of us, the reason that we got into this game in the first place was because we could gain exposure for our own pages or our clients’ pages by being good at the game. The paid model doesn’t change that if you really think about it. By paying, we are more invested and will perform better across the board. It’s part of human nature.

They got us to try it. In many ways, it’s like the freeware games that we download that try to get us hooked so we’ll pay for the full version. We got addicted to this world of social media marketing and now we can’t get out of it. Thankfully, the shift is starting to weed out those who are ineffective at taking advantage of what’s given to us all. If you’re not willing to pay to play this game, you should probably find another. Organic reach is dead on social media. Perhaps getting better organic search rankings is better suited for those who can’t play in social media anymore.

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4 Tools For Targeting Qualified Job Seekers

The overall turnover rate for the automotive industry is 35%—and as high as 76% for female sales consultants. It’s clear from the numbers that there’s an issue that needs to be addressed.

On this episode of Hard Facts, Samantha breaks down the numbers and describes four effective ways for attracting qualified job seekers to your dealership through digital marketing.

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Strong Leaders Serve

Watching a grown man cry over being offered a banana is something I won't soon forget.

This is exactly what happened as I was on a team that ministered to inmates at the Neal Unit. This unit is one of many state prisons in Texas that participates in the Kairos Prison Ministry. I was honored to have spent several years serving in this program. Part of this ministry is a weekend in which the volunteers get to spend three and a half days inside the unit with 42 inmates in a workshop setting. We also were able to bring in meals, courtesy of our wives, and serve the inmates. Many times, serving the food to them made more of an impact than the words that were spoken. 

I remember one Saturday afternoon approaching a table with a platter full of bananas.  I offered one to an inmate sitting at my table, and he gratefully accepted. Within one minute his eyes welled up and he began to weep...almost uncontrollably. He looked up at me through the tears and said, "This is the first banana I have had in 17 years." He spent five more minutes looking at it before carefully peeling it and eating it. He then said, "Why do you guys come here and spend time with us? Don't you have a family? Why would you spend your free time hanging out with losers like us?" I explained to him that we were called to serve, and that we really weren't that much different. He then told me how much it meant to him to be served.  He said it made him feel special, and that he hadn't felt very special in years. There is something about being waited on, servant-style, by someone that you admire. It is uncomfortably exhilarating.

If serving a banana to an inmate made this kind of impact, how different would the culture of our dealership be if we took a little time to serve our employees?

The typical organizational pyramid has the Dealer Principle or GM sitting on top with the managers below them, then the employees and so on.  In order to create a servant culture, the pyramid must be turned upside-down. The Dealer/GM is on the bottom and works FOR his or her managers by providing everything they need to be successful. Encouragement, training, tools, personnel, and any other resources needed. The managers should do the same for the employees and we all work for the eventual 'boss', the customer. 

Servant management isn't a declaration, it's a mindset. It takes practice. Evidence of this culture change will be found in the little things you do.  Just do them regularly.

Here are just a few small things that you can do that will produce big changes.

  • Wheel the grill out and cook some brats for the employees. Go buy yourself an apron and have 'Servant' ironed on the front. Ask each employee how they want their brat dressed. look them in the eye, and serve it to them.
  • Admit to an employee that you have made a mistake and ask for their forgiveness. If you think this is weak, you're weak. It takes a much stronger leader to admit a mistake than to cover one up.
  • Give frequent raises to hourly employees that are doing a great job. I have been known to give 10¢ per hour raise every few weeks. This lets them know that their efforts are not going unnoticed.
  • Empower your people. Give every employee the ability to resolve a customer conflict, within limits. This lets them know that you trust them and there ability to make decisions. Problems also get rectified much quicker as a result.
  • Involve their family in contests or events. A teammate's spouse or children can be advocates for employment longevity.
  • Share manufacturer bonuses. Most manufacturers have volume or CSI-related quarterly bonuses. Take some or all of it, split it up EVENLY, and pay it out in cash at a luncheon.

Herb Kelleher, the founder of Southwest Airlines, took his company to the top of his industry with the philosophy that "Customers are #2"  He always felt that if he served his employees first, his customers would always be taken care of.  

There is a myth in business that managers that cater to their employees are somehow weak and get run over by their people. I think the folks at Southwest Airlines, Zappos, Google, SAS, Edward Jones, and others, would disagree.

Until your quarterly earnings report look like theirs, you're in no place to argue.

The phrase "Can I help you?" is perhaps, the most overused sentence in the history of business. But, could you imagine if every time we said "Can I help you?" or "What can I do for you today?", we actually meant it? In essence, what can I do for you right now, that will help you accomplish what ever it is that you want to do?  How can I put my own selfish needs aside, for as long as it takes, to think of YOUR situation? 

As managers, we eat well. Let's spend a little more time feeding. 

It's time to take off your bib and put on an apron.

Who's your Danny?

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This Thursday we are getting into complaints on social media. There is a certain way to deal with complaints on social media and it is not, not addressing them at all.  This is not something that can be just thought of on the spot. We get into ways to handle complaints including building a strategy, timeliness with responses, who should be responding, making the customers’ experience valuable and more. Enjoy and as always we would love to hear your thoughts! For more information you can read the original article here.

To listen to the podcast click here

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Today, our Women's Wednesday focuses on the ranking of the top 20 auto brands, as of July 1st, and how they are rated by women car buyers.

After analyzing the car dealer reviews written by women when purchasing a vehicle from January through June, the information below summarizes the top 20 brands by Women Satisfaction Index® scores on a scale of 5.0 (perfect) to 1.0 (lowest). The average WSI® for all brands is 4.72 during this time period.

1. Mercedez-Benz - 4.98
2. Volvo - 4.96
3. Lincoln - 4.89
4. Dodge - 4.88
5. Mitsubishi - 4.87
6 & 7. Chrysler & Jeep - 4.86
8. Buick - 4.84
9. Volkswagen - 4.83
10. Lexus - 4.82
11. Chevrolet - 4.80
12. Ford - 4.79
13. Audi - 4.78
14. Toyota - 4.74
15. Mazda - 4.72
16. GMC - 4.71
17. Honda - 4.70
18 & 19 & 20. Hyundai & Nissan & Subaru - 4.68

Did You Know?

3 in 10 women are apprehensive about their car dealership visit when buying a car. In fact, 20% feel downright overwhelmed. Top rated dealerships get the critical importance of establishing trust with their female clients the moment they walk onto the showroom floor or reach
out digitally. It is the only thing that matters to her. Price is secondary.
If rapport and respect cannot be immediately established, she will buy a vehicle elsewhere.

Congratulations to dealers that are using the Women-Drivers.com Certification to distinguish and market their store! They are selling more cars and their WSI® shows how satisfied - how happy - women are when buying their car.

Our model goes beyond reputation management to an expanded level of really understanding your women clientele. Dealers with 50 reviews and more receive their own customized WSI® Dealer DATA Report that helps take guesswork out of marketing to women. Click to view Demo.

Want to Sell More Cars and Distinguish your Dealership to Women?  Click here

Did you receive a Free copy of the 2014 Women’s Car Buying Report? Click here.

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Have You Paid For Cheap Advertising?

Are you making the right decisions with your dealership’s advertising budget? If you’re focusing on what’s cheap and not what’s smart, you could be neglecting key components of your marketing strategy.

On this episode of Think Tank Tuesday, I talk about where to spend your digital advertising dollars, and why you shouldn’t fall for those “spray and pray” advertising packages. 

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How do you benefit from Facebook Ads?


If you are a follower of our blog, podcasts, or of social media in general then you know about what has been going on with Facebook and businesses. The organic reach has gone down and it has become an issue for businesses about whether or not they should pay for advertising. Regardless of whether businesses are paying or not, one thing is for certain; Facebook advertising is huge. The one thing everyone wants to know is how to get that one ad that stands out.

In fact, according to Social Media Market Report 68% of people said the area they were interested in learning most about as marketers was how to create content that was visually appealing. Obviously some people are paying because ad revenue has gone up 82% from last year reaching $2.27 billion. So, what is the problem? Well, people are wondering what exactly makes their graphics more visually appealing.

First, you need to identify who your target audience is. Next, you want to make sure you have creative graphics with text that identify exactly what it is you are trying to display. Your text and logos there presence are important and they need to create a call to action. Other factors that help are multiple pictures and filters.Pictures of people are important because people like people. You want to have your ads not only be attractive but tell a story for your business. While Facebook’s 20% text rule can limit the amount of text you post, you can still post something powerful. Same thing for the images, make them powerful. The retail store “My Dress” saw a 10x increase on average ad return in 3 months once they started using multiple images.

Facebook ads are rapidly growing; there is power in these ads. To recap, just make sure you are targeting the correct audience for your business, posting powerful content and relevant text because you only have room for up to 20% text. As always, I hope these tips help you and your advertising efforts for your business. If you have any questions or thoughts please feel free to contact us. You can check out the original article here.

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Developing Your Video Strategy Part 2

Last week, Samantha covered video pre-roll and how you can develop your content strategy for optimal effectiveness. This time around, she discusses the various ways in which you can target people to achieve more success from your video pre-roll campaigns. 

On this episode of Hard Facts, join Samantha for the second part of this two-part series on developing your video strategy, and learn how to target and measure your pre-roll campaigns. 

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By now I'm sure you're used to our Thursday podcasts on Social Media. This week we are switching things up a bit and bringing in a special guest! Our HR specialist here at Dealer Synergy, Elaine, is here to provide some informative insights. It's still Social Media....it's just more about what employers look for when it comes to your social media profiles.

Listen to find out what kind of role your social media accounts could be playing in your job search without you even knowing it.

PODCAST - HR and Social Media

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