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In this week's Episode of Make Money Mondays Dealer Synergy's President, Sean V. Bradley gives us advise on adjusting to the phenomenon that is mobile. Everything you create should by built for mobile first. Content from your website to your email templates should be designed with a mobile first mentality. Mobile is rapidly growing so you should test your content to make sure it functions properly on different devices.

Make Money Mondays with Sean V. Bradley - The Mobile Experience

To visit all of our Make Money Mondays in one place visit: www.MakeMoneyMondays.net

If you like Make Money Mondays, you will love Bradley On Demand: http://www.BradleyOnDemand.com/
856-546-2440

For more information about Dealer Synergy, visit http://www.DealerSynergy.com/

Sign up now for the next Internet Sales 20 Group!
http://internetsales20group.com

If you have any questions, call or text Sean on his cell 267-319-6776.

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How to Increase YouTube Video Views

Have you ever wanted to increase the number of views on your YouTube videos? Of course you have! Who wouldn’t? But when there are over 100 hours of video uploaded to YouTube every minute, it can be hard to get yours at the top of the list.

There are a ton of factors that increase the number of views on your YouTube video rank. On this week’s Hard Facts, Samantha gives you 11 things you should adjust in order to optimize your SEO.

Let’s hear what you have to say!

Comment below and follow us on Facebook.

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In this week's Episode of Make Money Mondays Dealer Synergy's President, Sean V. Bradley gives advise on using text and chat templates to communicate with your prospects. If there are phone and voicemail templates, why do we not have templates for texting or chat? There are different variations and levels to create and using templates. Sean explains that you should build a library of chat messages that you can choose from. Texting and Chat are just as important because if gives you a chance to escalate to a higher form of communication.

Make Money Mondays with Sean V. Bradley - Text & Chat Templates

To visit all of our Make Money Mondays in one place visit: www.MakeMoneyMondays.net

If you like Make Money Mondays, you will love Bradley On Demand: http://www.BradleyOnDemand.com/
856-546-2440

For more information about Dealer Synergy, visit http://www.DealerSynergy.com/

Sign up now for the next Internet Sales 20 Group!
http://internetsales20group.com

If you have any questions, call or text Sean on his cell 267-319-6776

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Every social network needs to evolve and develop new features as customers demand. Here are 9 Facebook marketing features you need to know for 2017

9 Facebook Marketing Features You Need To Know In 2017

We humans tend to stick to what we know. In social media marketing, that can be dangerous. Social media is evolving. There are new platforms rising and shining – and the established social networks evolve and come up with new features all the time. As marketers we all have to know what is happening – and make educated decisions on what features to use and how.

Here are 9 Facebook marketing features you need to know for 2017:
Get a Free and In-Depth 6-Day Email Course On Social Media Marketing and Traffic Generation from The Social Ms

1. Marketplace

Facebook is a place where people talk. And they also talk about products. And they do not stop at talking; many people find customers for their products via the communication that goes on on Facebook.

Facebook now offers a way to directly sell products on Facebook with the Facebook Marketplace App.

(Note: As of November 2016 Marketplace is not available in every country. Marketplace started in English speaking countries US, UK, Australia and Newzealand – more countries will follow)

If Marketplace is already available in your country, you can go to Marketplace by clicking on the Shop icon at the bottom of your Facebook app.

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The Marketplace allows you to discover items for sale near you or you can put up items for sale with a few clicks.

More about the Facebook Marketplace on the Facebook newsroom.

2. Crossposting Videos 

Currently, video is one of the most engaging content formats on social media. Several of the major social networks including Facebook are pushing this video hype even further by adding new features for this content format.

Since some businesses are using several Fanpages to engage different audiences, Facebook introduced features to crosspost videos to different Fanpages via the same Business Manager.

  1. Allow your other pages in your business manager to reuse your videos

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  1. create a post using the already existing video

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  1. Check insights for performance of the video in individual posts and aggregated data

It is also possible to crosspost videos to business pages with different owners. Both parties have to agree to a crossposting relationship.

3. Facebook Messenger

Facebook Messenger is an instant messaging service that allows you to have conversations with friends and other groups of people. The Facebook Messenger works similar to SMS or other mobile notifications apps and allows you to reach people on their mobile phone.

Facebook messenger is going to replace other messaging systems on Facebook. You have to install the app. You can have 1 on 1 conversations or group chats.

In the messenger app, you can also add people to conversations that are not friends with you on Facebook.

The Facebook Messanger also allows you to have secret conversations. These conversations are encrypted end-to-end and will only exist on the device where you received the message.

Facebook also allows businesses to set up chat bots for the messenger app that allow automated responses to increasingly complicated customer questions and demands.

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4. Facebook Live Video

Facebook Live videos allow you to live stream a video directly from your phone to your Facebook community. This way you can directly respond to comments and interact with your audience while live streaming.

  • You can start your live video if you go to your Facebook profile as if you would create a post. Click on the Video camera symbol and make sure to give Facebook access to your camera and microphone when asked for.
  • screenshot_20161104-130628
  • Choose the „Continue Button“ (this is a little confusing, but you are not going live at this moment.
  • Choose the privacy settings for your video
  • Write a description for your video
  • Set your camera view
  • Now, you can choose to go live!
  • Save the video to your camera roll
  • You can test the feature by selecting „only me“ in the privacy settings.
  • You can invite your friends to watch your video directly from the live video. Simply click the invite icon and select the friends you want to invite.

Live videos are your chance to engage with your audience, make sure you watch for comments and react.

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Facebook also offers a Live map on your desktop where you can see all the live broadcasts happening around the world.

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5. Profile Expression Kit

Instead of using an image as an avatar you can also use a short (7 sec) video. This video then appears where otherwise would be your profile pic.

You can use one of the following apps for your profile expression kit: Boomerang by Instagram, BeautyPlus, Cinemagraph Pro by Flixel, Lollicam, MSQRD

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6. Facebook 360

Facebook 360 videos offer a captivating way to share places with fans. By simply turning the device or dragging your finger you can discover a place with video from every angle.

With one camera you can more or less capture 170 degrees in one direction. Facebook 360 is 6 cameras (front, back, left, right, up, down) catching all directions from one central point. Facebook 360 puts these six videos put together by smart algorithms to form one seamless video. For viewers, that looks like being a central point able to discover any direction.

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7. Save Button

Have you ever come across an interesting piece of content shared by one of your Facebook friends but did not have the time to check it out at the time? Often it is a hassle to find that piece of content again after a while. Facebook solves this problem with the Save button. Basically, this works like the Pocket App that allows you to save content for later consumption.

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And what is more: The save button works seamlessly on all devices, so you can save an article on your mobile to read later on your desktop or tablet.

8. Instant Articles

Facebook instant articles have been around for publishers since 2015 but only were opened to everyone in April 2016.

The goal for instant articles is to avoid slow loading times for content on mobile. In reality, when someone tries to open the link to the content instead of uploading the content it is rather opened as an Instant article – which significantly reduces load times.

First studies show that Instant articles receive 20% clicks, 30% more shares and are 70% less likely to be abandoned before reading than mobile web articles.

To take part in instant articles, you have to signup first which you can do here. Make sure you have a Facebook page and have admin or editor rights to that Fanpage.

Next, you have to select the page that you for which you want to activate instant articles.

Now you have to claim your URL. In most cases, this URL will be your blog or website.

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Now, you can create articles. You can publish your existing articles to Facebook from your content management system. For WordPress Facebook provides a plugin that makes this very easy.

If you are not using WordPress or another supported CMS you can also use an RSS feed to connect your content to Facebook

You are almost done now: You can now customize the style of your articles – and submit them for review.

9. Share Quotes

For Twitter, there is a plugin around called ClickToTwet. This allows you to set up ready-made tweets with quotes from an article.

On Facebook, you can now set up your blog or website so that readers can mark a paragraph or short excerpt from your text and share this quote to Facebook.

Every social network that has been around for a while has to adapt to new trends, features and user preferences. Facebook is a perfect example of a social network that constantly adapts, adds new features and evolves together with their users. For maximum success you as a marketers have to keep up with trends and new developments and adapt what makes the most sense for you!

Which of the new Facebook features are you using? What are your favorites?

The Original Article can be found at: https://blog.thesocialms.com/9-facebook-marketing-features-need-know-2017/?utm_source=drip&utm_medium=email&utm_campaign=broadcast

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How Your Dealership Can Capitalize on Emoji’s

Last time, we discussed how imperative it is for your sales advisors to recognize, understand and empathize with the emotions of each buyer. Discerning emotions can impact the approach and the sale. And this, readers, directly influences your dealership’s reputation!

Women & Reviews: A Closer Look
Women-Drivers Certified Trusted Dealers have a 92% Satisfaction Rating which is 23% higher than Non-Certified Dealers. How does this translate to your CSI and Retention Rate?
In a BIG way.

Maybe it's time for you to consider what the cost is of not having a marketing plan to women. Learn More Now.

First to Market: Emoji’s Boost Sales & Reputation
Emojis are pervasive in social media, and serve an important purpose. Since emoji’s are so common, people have adapted to both selecting and interpreting the meaning behind them.

Since women rely on dealer reviews 50% more than men, it is important that women not only be able to read reviews by other women, but that can see at-a-glance summary of someone’s experience. Women-Drivers.com added emoji’s to help reviews better identify their feelings. And, it's quick.

How can your dealership capitalize on the use of emoji’s? Ultimately, the emotions experienced go beyond classification within a few emoticons. Emotions make up a large part of a shopper’s experience. This will result in happy, smiley faces on both your customers and in your reviews! And, your bottom line.

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Looking to Buy or Sell a Business?

If you’re looking to buy or sell a business, this episode is for you! Whether you’re selling a product or a service, your website is one of the most critical things that affects the success of your company. 

On this week’s Think Tank Tuesday, Paul gives you very important facts that you should take into consideration when buying or selling a business. Your website is only one of them! Watch this episode for more information.

We’d love to hear what you have to say. Comment below and follow us on Facebook.

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Facebook LIVE Dealer Synergy "Power Hour" Contest at RK Chevrolet Kia Subaru

Tune in at 1:15 Eastern, I am at RK Chevrolet Subaru and KIA. I will be going LIVE with a #DealerSynergy Exercise called the "Power Hour". You do NOT want to miss this. If you want your BDC / Internet Department to sell more cars, make more appointments show, make more appointments and MAKE MORE PHONE CALLS!!!! Then you have to TUNE IN! 

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Start Texting Your Customers!

Have you heard of message extensions? With Google's new technology, you can send and receive texts from customers right through search ads. The phone’s SMS application launches automatically, and you are able to communicate one-on-one with the customer at hand. 

From answering questions to helping them schedule appointments, you’re building a relationship with your customers through these new ad formats.

Pretty cool, huh? 

We’d love to hear what you have to say. Comment below and follow us on Facebook.

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Feeling Under the Weather?

Do you have one of these 5 marketing viruses?

It’s so easy to get caught up in new technology and focus on what your competition is doing. From shiny object syndrome to your addition to cutting-edge technology, you (or someone you know) probably has one of these. 

Bring it back to the basics in this week’s Think Tank Tuesday.

We’d love to hear what you have to say. Comment below and follow us on Facebook.

Website: http://www.ppadv.com

Facebook: http://www.facebook.com/PotratzAdvert...

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Instagram: @Potratz

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In this week's Episode of Make Money Mondays Dealer Synergy's President, Sean V. Bradley gives advise for Managers to make sure your employees are using the CRM the right way. A lot of dealerships do not use their CRM properly by forgetting data or duplicating leads. Sean breaks down a method to make sure everyone in the dealership is using the CRM.

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Dealer Synergy Presents Lee Lee Williams, Internet Director of Grindstaff Automotive Group, giving advice on branding and networking on a personal level. You need to go out into your community and interact and network with the people of your community. You need to create a personal website branded for you even if you are part of a bigger automotive group.

For more information about Dealer Synergy, visit http://www.DealerSynergy.com/

If you are interested in working with Dealer Video Production, visit http://www.DealerVideoProduction.com/

Sign up now for the next Internet Sales 20 Group!
http://internetsales20group.com

To find out more about Grindstaff Automotive, visit
http://www.grindstafffordinc.com/

If you have any questions, call or text Sean on his cell 267-319-6776

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Do emotions play a part in the process?

Car Buying and Emotions, Part I
Women shop and buy cars for a number of reasons, but regardless of the reason, emotions are involved in every step. The emotional range can start with excitement about the prospects of a new car, to apprehension when signing papers, to frustration when taking a car in for service.

Why Emotions Matter
During the buying process, your customers will experience a range of emotions. You know this. It is important to understand how these emotions ultimately end up reflecting on your dealership.

Women-Drivers.com has tracked the emotions reported by 3,105 women car buyers, and they are:

  1. Excited 55.7%
  2. Relaxed 34.4%
  3. Confident 30.7%
  4. Apprehensive 30.3%
  5. Nervous 25.8%
  6. Overwhelmed 20.1%
  7. Intimidated 11.4%
  8. Confused 8.6%
  9. Frustrated 8.6%

These percentages add up to more than 100% because respondents can submit multiple answers.

It’s key for your sales advisors to recognize and understand these emotions. They are a normal part of the buying process for any large-ticket item. What becomes important is the ability to discern if these emotions are helping or hurting the approach. Savvy advisors ask the right questions to see if the negative emotions can be minimized by assisting a female buyer to feel more comfortable with the decision being made.

For example, a buyer who is overwhelmed or confused can easily decide to stop the process before it is completed. Recognizing these emotions and taking steps to clarify any buyer’s questions can mean the difference between saving and losing a sale. A buyer’s frustrations can be mitigated by streamlining the sales and financing process to eliminate wasted time.

Emotions make up a large part of a shopper’s experience, and smart dealerships will learn to monitor and do what is necessary to keep the emotions on the positive side.

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In this week's Episode of Make Money Mondays Special Edition, Chris Herman, President at Herman Advertising talks about setting your dealership up for long term success. The biggest mistake dealerships make is jumping from one solution to the next without seeing the first solution all the way through. Without a good plan you will not be successful and you will not make money. Chris tells us to lay a plan in place and stick with for the long haul.

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http://www.BradleyOnDemand.com 856-546-2440 

1 in 3 adults in the U.S. watches auto content on YouTube once per month! 

Consumer behavior is changing—and video is leading the drive 

In years' past, a consumer might have read reviews in magazines, asked friends and relatives for advice, and visited any number of dealerships before settling on a vehicle. That practice has gone the way of the in-dash tape deck.

Leveraging YouTube and Search, consumers are positively bingeing on digital content before making their purchases—and multiplying opportunities for marketers to be there in shoppers' which-car-is-best moments. Last year, consumers spent on average three hours more time researching than they did in 2013.8 They also performed 75% of that research on digital.9

All that research has huge ramifications for the brick-and-mortar showroom. With shoppers armed with so much information, dealerships have moved from being places to shop and explore—as they were in the days of in-dash tape decks—to mere points of sale. The average in-market shopper makes just two visits to a dealer before making a purchase.10

There's no substitute for sliding into the driver's seat, but consumers increasingly turn to YouTube before a test drive. In fact, one in three adults in the U.S. watches auto content on YouTube once per month.11 Research shows that consumers are gravitating particularly toward five video styles: test drives, walk-around, feature highlights, reviews, and safety tests.12 Mobile video particularly drives in-market consumers to take action; after watching content about cars, trucks, or racing on a smartphone, one in four will visit a dealer.13

Last year, consumers spent on average three hours more time researching than they did in 2013, and performed 75% of that research on digital.

These tendencies highlight an opportunity to attract viewers to brands' official channels. Mercedes-Benz recently responded to audiences' research behavior with a suite of videos that scratched viewers' walk-around itch, as well as offering feature demos of its redesigned E-Class sedan.

Takeaway: As a resource to whittle down a car shopper's consideration set, video is invaluable. Consider creating content around the five popular video styles (test drives, walk-around, feature highlights, reviews, safety tests), which allows shoppers to research by simply hitting play, and make sure it's optimized for mobile. Mercedes-Benz's example illustrates how marketers can be there in shoppers' which-car-is-best moments in creative, digital-first ways.

Source: (Repost from "Think With Google") 

https://www.thinkwithgoogle.com/articles/auto-trends-consumer-behavior.html

  

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The 2017 Honda CR-V has a new modular chassis, with more cargo room and rear legroom.

In the age of relentless spy shots, leaked patent filings and drawn-out teaser campaigns, automakers are generally terrible at keeping an upcoming debut to themselves.

So why was Honda so quiet ahead of last week's debut of the fifth-generation CR-V crossover?

It certainly had plenty to crow about with the redesigned model: the addition of a turbocharged engine, a new chassis, advanced safety features and a crisp new design.

But Honda didn't want to miss a beat. Given the popularity of the outgoing model, the outsize importance of the CR-V's segment, and a brisk schedule of debuts over the next several months, Honda had little patience for a long wind-up before the 2017 model begins arriving in dealerships a few weeks from now.

"This is how Honda likes to make debuts," Dave Sullivan, AutoPacific analyst, told Automotive News. "It's without much fanfare. No extravagant displays or pyrotechnics. Honda is letting the product do the talking. It's not the most exciting product, but CR-V is outselling the Accord, and that goes to show just how important of a vehicle this is for Honda."

That importance is only growing, as consumers increasingly give up on sedans in favor of crossovers, a trend that's expected to continue even if gasoline prices begin to rise again.

The trend has been especially good for the CR-V, which has racked up close to 4 million sales since its introduction in 1997 and leads the crowded compact-crossover segment amid stiff competition from Toyota, Nissan, Ford, Chevrolet and Subaru.

Knobs return for radio volume, as well as buttons for fan speed.

Although it was last redesigned for the 2012 model year and refreshed in 2014, the outgoing CR-V is still going strong, ranking as Honda's No. 2 seller through September, with 263,943 sales, up 1.5 percent from a year earlier.

With little appetite for incentive spending or fleet sales, Honda didn't want to put that volume at risk by telegraphing the redesigned model months ahead of time. The compressed timeline of the 2017 CR-V launch gave Honda and its dealers ample time to keep selling the older CR-V without throwing cash on the hood. September sales were up 6.5 percent, following a 5 percent rise in August.

Dealers will be able to switch over to the 2017 model quickly, without any downtime between the two iterations. To keep supplies steady, Honda will start building CR-Vs at the Greensburg, Ind., plant where it builds Civics, in addition to its factories in East Liberty, Ohio, and Alliston, Ontario.

"I think it's a very deliberate move -- and probably a very smart move -- on the part of Honda to maybe reduce pressure on incentive support," Bob Navarre, former chairman of Honda's dealer advisory board and owner of Valley Honda in suburban Chicago, told Automotive News. "It's such a high-volume vehicle now that I think if you took some percentage of market and put it on hold earlier than you need to, it might have been a more costly transition."

Honda has long held a tighter rein on fleet sales and incentive spending than other automakers. "Keeping incentives low in a record market means you're keeping more money to the bottom line but also you're not distressing the vehicles," John Mendel, executive vice president of American Honda, told Automotive News, commending General Motors for adopting a similar approach. "I think it's a good indication also that customers are buying the product for what it is."

Honda's hurry-up offense continues. The Paris auto show marked the debut of the Civic Type R Concept, which will be followed by the Civic Si debut at the Los Angeles Auto Show in November, the next-generation Odyssey minivan debut early next year and a redesigned Accord later in the year.

Honda has gotten out of the oddball business such as the Element, Crosstour, and ZDX to focus on their core model lineup, and it is paying off handsomely," Sullivan said. "I don't think any other manufacturer out there is looking at Honda right now and not feeling a bit of envy."

You can reach David Undercoffler at undercoffler@crain.com -- Follow David on Twitter:http://www.twitter.com/autonews_west
The original article can be found at the following address: http://www.autonews.com/article/20161017/RETAIL03/310179864/1223
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In this week's Episode of Make Money Mondays Special Edition, Greg Gifford, Director of Search and Social at DealerON gives us inspiration on branding yourself. Greg talks about the basics you need to understand when branding yourself on the web. Your most important goal is to stand out from the rest of the crowd and make sure they understand why you are better than your competition. He asks us a very important SEO question, "Why do you deserve to be number one in Google?"

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October 2016 Cover of AutoSuccess Magazine - Money Mind Mapp - BradleyOnDemand

I am excited about the NEW October 2016 Cover of AutoSuccess Magazine... We are on it! Its OFFICIAL, the Money Mind Mapp is now LIVE!!! After almost 2 years of development, we have launched a software application that will revolutionize the #AutomotiveSales industry! And our Bradley On Demand #Training platform has 1,200 training modules, $1.5 Million Dollars Cash in Training Content.

Call or text me for a Test Drive at 267-319-6776
 
https://issuu.com/autosuccess/docs/as.oct16
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http://www.DealerVideoProduction.com 856-546-2440

Example of An Effective Video Email Template For Your CRM

EXAMPLE of an AWESOME Video Email Template for the "End of The Month". Dealerships should be creating a Video Email Template Library and programming their CRM action plans to deploy automatically. Remember a video in an email increases "read open rates" 200-300%

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Marcus Sheridan, an owner of River Pools, overhauled the company's marketing to focus on generating sales through informational blog posts and videos. Credit: Jay Paul for The New York Times

It is an indelible image of the financial crisis: a bird’s-eye view of the backyards of foreclosed houses, their in-ground pools festering with algae and mosquitoes. In Northern Virginia, Marcus Sheridan was in the financial storm.

By early 2009, his company, River Pools and Spas, a 20-employee installer of in-ground fiberglass pools in Virginia and Maryland, had a decline in orders from an average of six a month to barely two. That winter, four customers who had planned to install pools costing more than $50,000 each demanded their deposits back. For three consecutive weeks, the company overdrew its bank account.

Around this time, Mr. Sheridan began to overhaul his marketing. The company had been spending about $250,000 a year on radio, television and pay-per-click advertising. It would now cut the budget to about a tenth of that and focus on generating sales through informational blog posts and videos, what has become known as content marketing. But Mr. Sheridan took an unconventional approach to his content.

As a result, River Pools has recovered to exceed its peak pre-2007 revenue, and Mr. Sheridan, a 35-year-old father of four, has become something of a Web marketing guru. While he still owns a 33 percent interest in the pool company, his partners manage it day to day while he concentrates on his new venture, TheSalesLion.com. He recently spoke about his marketing approach in a conversation that has been edited and condensed.

Q. Take us back. How did you save your company?

A. I just started thinking more about the way I use the Internet. Most of the time when I type in a search, I’m looking for an answer to a specific question. The problem in my industry, and a lot of industries, is you don’t get a lot of great search results because most businesses don’t want to give answers; they want to talk about their company. So I realized that if I was willing to answer all these questions that people have about fiberglass pools, we might have a chance to pull this out.

Q. What was the first question you answered?

A. The question I was always asked within the first two minutes of talking to customers was, How much does a fiberglass pool cost? Pool installers are like mattress or car dealers — we hate talking about how much a pool costs until we have you in person because there are so many options and accessories we want to sell you. As a result, pool companies never mention price on their Web sites. But I said, I don’t care what the question is, we’re going to answer it.

Q. Did you actually tell people the price of a pool?

A. No — because I couldn’t. But see, that’s the magic behind this. Google’s search engine doesn’t really care if we answer the question. It’s just looking for companies that are willing to address the question. So I said in that article, there are a ton of options, so it depends, the price can range anywhere from $20,000 to $200,000 and a lot of our customers end up between $40,000 and $80,000. And that was enough. Within about 24 hours of writing that article, it was No. 1 for every fiberglass-pool, cost-related phrase you could possibly type in. And because I have analytics, so far to this day, I’ve been able to track a minimum of $1.7 million in sales to that one article.

Q. What was the next question?

A. People used to ask me all the time, “Marcus, I’ve been hearing that fiberglass pools have all sorts of problems and issues. So what are the problems and issues?” Of course, they’d been talking to a concrete pool guy, but it doesn’t matter where they got it, now they have the question. So we wrote an article about the problems with fiberglass pools and specifically came right out and said: Here are the issues. Here are the benefits. You decide. Now, when you go in and type anything about fiberglass issues and problems, you’re going to see the River Pools Web site and you’re going to think, “Oh my gosh, these guys are so honest.”

Q. Anything else?

A. In most industries, there comes a time in the sale process where the customer turns to you and says, “O.K., I like you, but who are some of the other good companies that do this?” Half the time it’s a test, because people know who our competitors are because they can find them in .5 seconds online. Most contractors avoid the question. They say, “Oh, we don’t really have competition.” But because I was asked that question so often, I decided to answer it. I wrote a blog post about the best swimming pool builders in Richmond, Va., one of our main service areas.

Q. Where were you on the list?

A. I wasn’t on it.

Q. You weren’t?

A. No, because the moment I put my name up there I would lose all my credibility. But here’s the thing. Take the first company on the list, Pla-Mor Pools, a top competitor of ours. If you type in, “Pla-Mor Pools reviews Richmond, Va.,” which of course people do all the time when they’re vetting a company, what comes up? Me! You vet all my competitors, now I’m showing up for all their key words. If you really want to understand the power of inbound marketing, it comes down to this idea: I want to have the conversation at my house.

Q. Once you wrote a blog post, how much time did you spend promoting it on Twitter and Facebook?

A. I didn’t. Dude, that one article on price has never been tweeted. It’s never been Facebooked. I’m not saying social media doesn’t help, but it’s nowhere near what people think. The only metric that really matters is total pages viewed. Here’s a statistic for you: If somebody reads 30 pages of my River Pools Web site, and we go on a sales appointment, they buy 80 percent of the time. The industry average for sales appointments is 10 percent. So, our whole marketing campaign revolves around getting people to stick around and read our stuff, because the longer they stay on our site, the greater the chance they’re going to fall in love with our company.

Q. What do you say to business owners who say they don’t know what to blog about?

A. That’s the dumbest thing I ever heard, and I hear it a lot. What they should be doing is just listening to every single question they get and answering it. In my consulting business the first thing we do is brainstorm what questions the company gets on a regular basis. I’ve never had a company come up with less than 100 questions in 30 minutes.

Q. How do you suggest companies find time to do all of this blogging?

A. Most of the time, they can take the employees they already have talking to customers and turn them into content producers. If you have 25 salespeople, and each one of them writes one post a month, your search is going to be through the roof because that’s a new piece of content every day.

Q. How have your competitors responded to all of this?

A. They still don’t really get it. They’re nice about it. I’ll have one of my best-pool-builder lists come out, and I’ll run into them. And they’ll say, “Hey, man, thanks for including me in that list. I’m not sure why you did it, but thanks.”

 
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