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http://www.automotivedigitaltraining.com 856-546-2440
Make Money Mondays with Sean V. Bradley - "Motivating Your Department" - Automotive Sales
http://www.internetsales20group.com 856-546-2440
Sean V. Bradley & Dr. Willie Jolley Discuss The Internet Sales 20 Group - Atlantic City, NJ
http://www.automotivedigitaltraining.com
Mid-Week Motivation with Joe Cala - 'Overcoming the #1 Obstacle' Automotive Sales - Car Sales
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Here are a list of Dr. Bob Nelson's Top Employee Motivators and Demotivators.
The Top Ten Employee Motivators
#1 Personally thank employees for doing a good job--one on one, in writing, or both. Do it timely, often and sincerely.
#2 Be willing to take the time to meet with and listen to employees--as much as they need or want.
#3 Provide specific feedback about performance of the person, the department and the organization.
#4 Strive to create a work environment that is open, trusting and fun. Encourage new ideas and initiative.
#5 Provide information on how the company makes and loses money, upcoming products and strategies for competing in the marketplace, and how the person fits into the overall plan.
#6 Involve employees in decisions, especially as those decisions affect them.
#7 Provide employees with a sense of ownership in their work and the work environment.
#8 Recognize, reward and promote people based on their performance; deal with low and marginal performers so that they improve or leave.
#9 Give people a chance to grow and learn new skills; show them how you can help them meet their goals within the context of meeting the organization's goals. Create a partnership with each employee.
#10 Celebrate successes--of the company, of the department and of individuals in it. Take time for team- and morale-building meetings and activities.
The Top Ten Employee Demotivators
#1 Organizational Politics - An environment in which the competition for power, influence, resources and promotions is based on subjective or hidden criteria.
#2 Unclear Expectations - Employees need to understand what to expect from a recognition program. What are their roles and responsibilities?
#3 Unnecessary Rules - Keep programs simple. Too many rules mean too much bureaucracy.
#4 Poorly Designed Work - Poorly engineered work gets in the way of satisfying internal and external customers and frustrates employees.
#5 Unproductive Meetings - Employees often leave meetings exhausted, battered and bored.
#6 Internal Competition -The healthiest organizations compete against their competition, not against themselves.
#7 Lack of Follow Up - Promise only what can be delivered. Deliver on all promises.
#8 Constant Change - Changing the rules of the game is demotivating. If they do change, make them better – adding new opportunities. If change is necessary or the bar needs to be raised, consult with your employees.
#9 Dishonesty - Employees hate being lied to
#10 Hypocrisy - Do not say one thing and then do another. Be consistent.
Are You Really Providing Tax Services For Your Customers?
I was speaking with one of my dealers recently and we were talking about how so many people are waiting to receive their tax returns before they buy a vehicle. I said, "You know what would be cool? (In a Joking Matter) If some company like H&R Block or some other company could just set up their services right in the dealership and when someone says they're waiting to get their return we can say, no need to wait, you can get them done right here!" The dealer then said to me, that's exactly what we're doing! I was like WHAT????? So they went on to say that there is a tax service that is specifically set up to help dealers maximize the "Tax Return" objection. I thought this was an AWESOME idea! This may not be a fit for your store but if it is and it can help I wish you the best results possible!
Here is the website if you're interested. View Website Here!
“I’m Waiting For My Tax Return” Rebuttal
Customer on the showroom while working a deal:
Customer: We're going to wait until we get our tax return?
Dealer Synergy Partner: I understand. So based off of your experience today, would this be the vehicle you're considering to purchase after you receive your return?
Customer: Yes it is.
Dealer Synergy Partner: And based on the numbers we were able to work out, will this vehicle fit your budget as we discussed?
Customer: Yes it does.
Dealer Synergy Partner: So other than wanting to wait to receive your tax return, is there anything else holding you back from making a decision to move forward with the purchase of this vehicle today?
Customer: No, we just want to wait until we get our return so we can use some of if not all of the money towards this purchase.
Dealer Synergy Partner: I understand. So were you thinking you’d put all of it down or a portion of it towards the vehicle?
Customer: We’re not really sure yet, but when we see how much we’re going to get we want to look everything over to decide.
Dealer Synergy Partner: That makes total sense to me. So if I was able to help you not only keep some of your tax return & maybe even all of it to use towards anything else other than this purchase, and still keep this purchase affordable to your budget, would it be safe to say you’d like to move forward with the purchase of your new vehicle?
Customer on the phone not wanting to come in:
Dealer Synergy Partner: What will be the best time for you to come in today, the afternoon or evening?
Customer: We're going to wait until we get our tax returns.
Dealer Synergy Partner: I understand. So in waiting, what would be the difference between if you came in now versus waiting till after you receive your tax return?
Customer: We just want to wait until we get our return so we can use some of it if not all of the money towards this purchase.
Dealer Synergy Partner: That makes total sense to me. So if I was able to help you not only keep some of your tax return & maybe even all of it to use towards anything else other than this purchase, and still keep this purchase affordable to your budget, the money is better in your pocket then it is ours, wouldn’t you agree?
Customer: Absolutely!
Dealer Synergy Partner: So then would this afternoon or evening work best for you come in and receive your maximum savings?
