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There is a startling way for most dealers to double their business – fire their advertising agencies. Dealerships spend an enormous amount of money on advertising for new customers. Unfortunately, often that money is wasted. The money is wasted because the agencies are strictly placing ad dollars in media and doing production. Often, the ad dollars are spent without any knowledge and use of direct response marketing, and the game plan that will be used towards keeping those customers.

Before you spend one dime on getting new customers, try putting a fence around the ones you’ve got. First define who your active and inactive customers are. Your active customers bought from you and service with you. Nationwide, these active customers only account for an average of 19 percent of your total customer base.

Next, identify who your inactive customers are and begin a campaign to make them active. You may send a cycle of three letters with the same theme. Maybe the first letter is something to the effect of “We Miss You,” the second might be “You Must Have Not Gotten Our First Letter,” the third would be “We Are Sending Out a Search Party.”

Each letter would contain a significant reward and bonus if they become your customer again. It’s not enough to sell them every four or six years; we have to create a continual relationship with contact that encourages and creates servicing and purchasing other goods and services.

Don’t spend one more penny toward new customer acquisition until you have designed an ongoing continuity program to keep them active by rewarding them. You can keep those customers by actively designing an ongoing automated contact and reward system. Don’t buy a Business Development System or a Customer Relationship Manager System and expect this to be a magic button to do this for you.

You must first decide what results you want and work backwards to design the steps to accomplish it. Let’s say that you want to reward your customers and create an ongoing personal relationship. Design a whole year’s worth of contacts based upon a theme or several themes, offers and added value.

Use multiple media to deliver the message, such as postcards, letters, dimensional mail, e-mail, e-mail newsletters, voice broadcast, free recorded messages, special reports, coupons and others. All the media should have what my colleague Nido Quebin calls “Intentional Congruence.” Each choice of media should feed the other and connect the dots between each other. Each department should intentionally feed the other.

Many dealerships contain four or five different businesses within a business, such as new vehicle sales, used vehicle sales, F&I, service, parts, and body shop. Each department in your dealership should have its own marketing messages, tailored to fit its unique services. Try breaking your database down into active, inactive, different departments, different make buyers, different model buyers, different year purchases and more. Segment your database and talk to them differently.

It costs seven times the amount of money to acquire new customers as it does to keep the ones you have. It is also the surest and best way to grow your business exponentially while also insulating your company from so-called bad economies, mistakes from manufacturers and new buyer behaviors and patterns.

When you have designed a system that touches your customer base a minimum of 48 times a year, you can now begin to work on your mass merchandising. Mass merchandising for new customer acquisition is also vital to the health of your company.

I would invite you to think first in ways that cost a lot less dollars. Try creating coupon swaps with other businesses such as dry cleaners, coffee shops, restaurants, car washes, etc. Try creating alliances with other companies where you can do a mailing to each other’s businesses that introduces each other as a trusted source and offers a large inducement to take action.

Think lead generation in your mass media advertising at first. Create a “Free Special Report: Seven Things Everyone Should Know Before They Buy a Vehicle.” Create an e-mail, fax or toll-free telephone line auto-responder system to deliver this report to people who request this from your ads. This will create a two-stage lead generation source that asks potential customers to raise their hand and show interest instead of asking them to make an instant buying decision.

If you use an advertising agency and they are not talking to you about your overall marketing plan that contains elements for your existing customers, lead generation and how to create continuity programs, you should fi re them and get someone who has the correct knowledge of marketing. They should create a plan that creates a healthy and wealthy business for you now and in the future.

After returning home form a speaking engagement in New York, I wanted to relax a little and flipped channels on the TV until I came to a movie called “Beyond the Sea.” My intention was to just watch and enjoy the movie and just release all the tensions of work and travel. It was time to veg-out and not think. Then – boom – it happened. A line from the movie hit me like a thunder bolt: “People hear what they see.”

“Beyond the Sea” is a movie about the life of Bobby Darin. Darin was a singer and actor from the 50s and 60s. Darin was part of the so-called crooner-style singers such as Tony Bennett or Frank Sinatra. He had a very successful career that included many hit songs, two Grammy Awards and a nomination for an Oscar Award for one of his movie performances.

Even with his success, Darin, like many of the crooner-style singers of that era, became obsolete overnight. The British invasion and the Beatles came to America and rock music and folk music swept the culture. The Vietnam War was in full swing and the protest movement, along with “Peace, Love and Drugs,” was the common theme. Music was being played in large concert halls and not the nightclubs that had made Darin popular. He was suddenly old news at a young age.

In a scene from the movie, Darin discussed his frustration with his career with his wife, movie star Sandra Dee. Then, Sandra Dee delivered the line that woke me from being drowsy: “People see what they hear.”

Darin had been trying to suddenly play war-protest songs while playing the guitar to now-younger audiences in traditional clubs like the Copacabana. Although still young, Darin was playing to younger audiences that distrusted anyone older, and because he was rapidly balding, he appeared that much more out of date to the audience. He had changed his song delivery to sitting on a stool while singing intense war protest and political songs. His message, which mirror-imaged the message of many popular singers of the times, was falling on deaf ears.

Because of the observation of his wife, Darin switched gears and moved his act to Las Vegas. Vegas audiences were used to big shows and lots of production. He incorporated his new songs into his act but delivered them in a different manner. He gave them something to see while they listened. The changes in Darin’s act changed the perspective and the acceptance of the audience. He became popular again but in a certain niche delivered in a different method.

What exactly was the “aha” moment or “writer-downer” thought that hit me when I watched this movie? Two things. First of all, think about the line “People hear what they see.” How do your customers see you and how does that influence what they hear from you? How are the fi rst impressions of you and your dealership influencing your customer’s trust in you, belief in you and the establishment of a buying relationship with you? Visual impact can be huge in delivering your desired message.

Second, how are you delivering your desired message in your dealership and your marketing/advertising? Are you delivering a message that is not matching your market anymore? Is your message worn out? Is the delivery mechanism or media choice for your message successful?

Careers, businesses and everything and everybody face constant change. The question is what are you doing to understand that change and adapt to it? Traditional advertising is dead. Traditional sales techniques are outdated. Are you making the necessary changes, or are you waiting for the market to change back to the old times?

TLC – Think like a Customer. Listen to and observe your customers and marketplace. Read as many various types of magazines as you can. Go the mall, sit down and just watch people and their shopping habits. Dinosaurs do things the way they have always done them. One day, they wind up extinct.

Go over the 3 M’s of your sales and marketing with a fine tooth comb – Message, Marketplace and Media. Don’t hold any existing knowledge or so-called truths to be universally true. Adapt, niche and be bold in doing so. Look and listen intently for keys to success everywhere. You never know when a lightening bolt will hit you and someone will say something such as, “People hear what they see.”

Cars, dealerships and sales people can be commodities. As a sales person, your job is to move everything you do and everything you have towards being a non-commoditized item or service. You must sell your difference.

When making a decision, customers look for deciding factors. Being able to know what the differences are and then helping the customer know what they look like, sound like and feel like is your job. Customers don’t spend an hour with you and say, “This is exactly the vehicle I’ve found everywhere, the dealership is exactly the same as every other one I have seen, your presentation was the same as every sales person gave me and the information you have given me is identical to everything else I have received, so I want to do business with you.”

People make buying decisions by matching up what they know or think they know to what you give them and then by finding what they did not know or understand. The first step is to match up with their thoughts and belief systems. If they don’t connect with who you are and what you give them, they won’t buy from you. Although that’s a big part of selling, it’s only the first half. The deal maker is making sure you stand out with your positive difference.

Go back to the 3Ms – Money, Me and Machine. What makes your vehicle unique? If nothing, what makes your dealership unique and the better choice? If you still say nothing, you better go on a mission to find something. When you have the answer, always ask yourself deeper questions about your answer, such as “How?” and “Why is that so?” Be concise and specific and be emphatic with your statements. Conviction creates confidence and confidence sells cars. If you are confident, it will be evident.

The last of the 3Ms is ME. Me means YOU. What about you personally will make you the unique and better choice among sales people? Nobody on earth is the same; we all have our unique experiences, talents, abilities, personalities and thoughts. Utilize that to not only connect with people, but to sell your difference. Relate to customers in a personal way that shows why they should do business with you.

If you are new, sell the difference of how they benefit from that. Show your eagerness to please and go beyond what most veterans would do. If you are a veteran sales person, sell your knowledge and experience in how that will make their life better. Let me say that again – “Make their life better.” That’s your job – to make their life better. People don’t buy a car from you because they thought you were going to take them out of their car, put them in a worse car, with more mileage, and worse terms and give them less knowledge, service or experience. TLC – Think Like a Customer, not a sales person.

Ask lots of questions. Find out what they liked while they shopped and bought before. Find out what they have not liked about shopping and buying a vehicle. Don’t assume that your uniqueness is enough. Package your uniqueness in a way that is appealing to the customer. People buy products every day because of the packaging. How do you present your package? How do you dress? What kind of questions do you ask? How do you present? If your customer shops five dealerships, will they have absolutely no choice but to choose you if the sales person truly makes the difference?

Write down every criterion a customer consciously and subconsciously considers about you and any other sales person when they buy. Rate yourself honestly from 1-10 on each. Then have someone else rate you on each from 1-10 on each. Once you have an accurate assessment of your position you can now create a game plan to improve on each one. Break your plan into small chunks. Make your growth and improvement plan gradual and consistent. Consistent = Persistent. When you see the improvement in you, your customers will too. You make the ultimate difference in everything.

Many sales people tend to always be chasing the next customer and worrying about the next paycheck. The good news is that this is unnecessary and can be fixed forever in two years or less. Sales people can eliminate future sales and income anxiety once and for all.

What’s the key to creating freedom? It’s marketing. If you are a sales person who is waiting for your business to provide an endless funnel of prospects and buyers, you are living in a fantasy land. Even with a ton of leads and traffic provided to you, you must have a marketing plan to utilize the traffic, leads and power of your customer base.

Write down everything you are doing to market yourself. Your goal should be to add to this list every month and strengthen or add dimensions to everything you already are doing. Eventually, you will begin to integrate your message from all your sources of marketing and the power of your marketing plan will begin to grow tremendously. You will appear to be everywhere at once. Your goal is to appear bigger, better and even more successful than you already are. Perception becomes reality.

All sales people should have direct mail in their marketing plan. The direct mail campaign should contain marketing letters that are geared towards multiple approaches, including: holidays, special events, news, new residents, existing customers, inactive customers, residents that surround existing customers, inactive customers, potential customers already using your service, newsletters and lead generation letters to potential customers offering a free report or service.

In your letters, utilize a consistent theme. You should, over time, make yourself a quasi-celebrity with your marketing. Always have a photo or caricature of you, or your family or staff in the marketing pieces. Make your likeness, theme and messages take on a status of recognition. Your marketing should grow legs and take on a life of its own that is enduring. Market share of mind creates greater market share.

Talk to people in your marketing in a personal and conversational tone. A great advertising person once said, “You must enter into the conversation they are already having in their head.” Don’t be afraid to be unique and controversial in your marketing. The worst mistake you can ever make in marketing is to be boring. There are way too many advertising messages today for you to put out just another look alike, same-old marketing piece that gets lost in the shuffle. Unique, bold, consistent and personal get rewarded today.

Don’t allow yourself to get caught in the excuse trap of saying, “I tried that once and it didn’t work.” You may not have done it right the first time; most don’t. That’s not a reason to quit.

Always think of the 3Ms – Message, Market and Media. What is your message? What is your marketplace you are delivering the message to, and does it match? What media will you use to reach the market?

The more you can target your message to a targeted audience, the better your results. There are list companies that can provide demographic, socio-graphic or just about any other filter you desire to qualify your potential and desired market. The old saying is that the best way to have a successful restaurant is to find a hungry crowd. You must also find your hungry crowd. Once you find them, you must bring them to you, gain them as customers, build a fence around them and never let them go.

The best way to create a sellable marketing approach in your message is to study copywriting and the masters of the craft. Writing copy for ads, letters, marketing pieces and newsletters that get people to take action is a learnable skill that will make you more money than robbing a bank. Study, practice and test your copywriting skills everyday. Nothing will teach you as much about sales, marketing and business as copywriting skills.

Learning to write copy, plan marketing sequences, doing the grunt work or hiring someone to do it certainly isn’t sexy. It won’t cure your traffic, lead or sales woes over night. But in the long run, they will be the things that make you successful, wealthy and free.

What's the common image of a salesperson? The big bad wolf.

The big bad wolf seeks and destroys. It's a predator who pounces on its prey, eats the weak and leaves a bloody mess behind. This image makes the job of salespeople a lot harder than it should be. The good news is that this creates an opportunity to kill the wolf and turn the negative into a positive.

If you were to ask 10 customers what they hate about salespeople and the buying experience, you'd get an earful. Take each of those answers and list when it occurs in the sequence of your normal sales process. Begin to review the list and sequence with a TLC Mindset (Think Like a Customer).

Picture your customer, or even yourself as a customer, in the buying process and the negative experience. Remember, perception is reality: Selling is nothing more than helping customers solve problems in a manner they feel positive about. The key word is "feel." Emotions are key to everything in life, including sales and the buying experience.

In marketing and sales, you must constantly remove the barriers of entry for a customer. Picture a road with potholes, detours and obstacles and the emotions they create when encountered. This is exactly what a customer feels every time they encounter a barrier in your buying process.

Begin to think in terms of proactively eliminating each barrier. Now take this a step further and begin to promote the differences in a manner that separates you from the competition in a manner that is positive but not arrogant. Create a funnel process that allows the customer to move effortlessly and positively through the process.

Old school training methods that are based upon closing deals rather than opening relationships are dead. Consumers are too educated, have too many choices and demand a better experience today. Don't continue your current sales process just because that's the way you have always done it or because of the worst philosophy ever spoken - "If it ain't broke, don't fix it."

Create a selling philosophy and process that becomes a part of your brand, your defining message and your culture. I guarantee it's easier to recruit, hire and train winning salespeople with this philosophy and process.

Begin by analyzing everything from the initial contact on a phone call, a visit to your Web site or when they pull into your business. I can think of at least five negative things that occur in a traditional meet and greet and 10 absolute deal killers that occur at least 50 percent of the time or more when you are profiling and interviewing customers.

For a list of these deal killers, along with 10 suggestions to improve your process, feel free to e-mail me at info@tewart.com.

There are 24 hours and a total of 1,440 in every day. Successful people just seem to get a lot more done in a day than unsuccessful people. The main reason is successful people keep the main thing the main thing. Success is not an accident.

First, you must be honest about your strengths and your weaknesses. Spend your time in what you are strong at and delegate what you are not. A sales person reading this article may immediately think they don’t have anyone to delegate to. This is limited thinking. Find someone who is good at what you are not and make an alliance with them. Either pay them for their services, or offer them your services in exchange. If you go through your client list, you will come up with many people who can assist you in getting what you want. Keep this order: Be, Do, Have. The type of person you want to be, should determine what you want to do and have.

Before you begin to do anything, ask yourself these three questions:

1. What do I want to do?

2. Why do I want to do it?

3. How can I do it?

When the “why” gets strong, the “how” gets easy. A good exercise before you start a task is the Payoff Matrix Exercise. Draw four quadrants – The bottom left quadrant is titled “Quick Win,” The bottom right quadrant is titled “Waste of Time,” the top left quadrant is “Business Opportunity,” the top right quadrant is “Special Effort.” To the left of the quadrants put the word “Payoff.” At the bottom of the quadrants put the word “Effort.” When considering a task, measure the amount of effort you think it will take and then go from left to right until you think you have reached the correct measurement of effort and stop. Next, think of the amount of payoff you could expect from the task and measure it going upwards. When you stop, you will have an axis of measurement that will land in one of the four quadrants. This will tell you what the estimated bang for buck is for the task.

Successful people simply get tasks done that reward them greater. When something comes your way use the 4Ds of time management: Do it, Delegate it, Dump it, or Defer it. Make quick but educated decisions on what is the correct action based upon the reward potential.

Unsuccessful people think backwards. They get caught up in the “When-Then” Syndrome. “When I get to here, then I will do that.” The problem is they never get there. Always start with the end in mind. Everything else is a mind game. Unsuccessful people work for wages to pay bills. Successful people work for profits and opportunities.

Successful people educate and motivate by reading, learning and practicing personal development; unsuccessful people watch TV. Successful people think big and live large; unsuccessful people think small and live little. Unsuccessful people hate change; successful people embrace change and create it.

Successful people play to win; unsuccessful people play not to lose. The root of scarcity is scared, success and money does not follow scared. Unsuccessful people believe in luck and lotteries; successful people make their luck and lottery everyday.

Unsuccessful people wish for success; successful people create it. Unsuccessful people quit easy; successful people never quit. Unsuccessful people fear failure; successful people know it’s a part of the process. Unsuccessful people talk about things and people; successful people talk about ideas and possibilities. Unsuccessful people think about today; successful people think about the future and live today.

Success or failure, it’s your choice. If you would like the Payoff Matrix, e-mail me at info@tewart.com and put “Payoff Matrix” in the subject line.

As a sales professional, it can be an eye-opening experience when you go shopping for yourself. Weaknesses in other’s presentations can teach us lessons about how to strengthen our own. One common theme you might notice is that many people don’t seem to recognize that people don’t buy products or services. People buy from people.

People buy solutions to perceived or real problems. Good sales people assist buyers in solving their problems through emotions, visual imagery, and proper logic and people skills. The one component of sales that makes everything come together is people skills. You may be great at product knowledge, presentation, demonstrations or closing skills, but none of those things will matter if you don’t create a relationship with your customer.

A catalyst is an agent of change. There’s not a better way to describe sales people. When your customer begins to shop, they are beginning a process of change. If you are the sales person who makes the sale, it will usually be because you were better at assisting the customer to make that change. Let’s look at some ways to make those changes happen in a positive way that allows your customer to buy. Take notice of the phrase “allows your customer to buy,” rather than “you selling the customer.”

Imagine, for example, going to shop for a hot tub. You go to a nationally known store that has obviously conducted sales training for their sales representatives. The sales person has a very specific sales presentation. He also has considerable knowledge about his product and the competing products. The sales person is enthusiastic and energetic. In other words, he has a lot of good things going for him.

However, the sales person has a fatal flaw in his approach that probably costs him lots of business. The sales person tries very hard to be a sales person but he misses being just a person by a mile. What’s the difference?

The sales person begins to immediately show you the hot tubs and begins his process without taking the time to ask any questions and build a rapport that creates trust. When someone starts off a sales process in this manner, they are beginning what could be called the “Spray and Pray Method of Selling.” They spray out a presentation and pray that the customer gets excited about something in their verbal barrage about the product. They have no idea what that something might be.

This method lacks specifics, empathy, warmth, personalization, communication and listening skills, just to name a few problems. Imagine a different approach. A sales approach where the salesperson would have asked the some of the following questions:

• “Who will be primarily using the hot tub?”

• “How many people will usually use it at a time?”

• “Will it be used for recreational purposes, therapeutic or both?”

• “Will kids be using the hot tub?”

• “Do you currently have or have you had a hot tub in the past?”

• ”If so, what did you like and dislike?”

• “Where will the hot tub be located?”

• “What kind of foundation will it be on?”

• “Will the area that the hot tub will be located at be enclosed or open?”

• “What is the most important thing to you about a hot tub?”

• “How long have you been shopping for a hot tub?”

• “During this shopping process, what has been the No. 1 thing about a hot tub or any features that has excited you the most?”

• “During your shopping process, has there been anything you may have wanted that you have not seen or anything in particular that has disappointed you?”

You can think of a ton of questions that would allow specific answers and enable the customer to experience the change they are looking for. You can use the keywords and answers the customer supplies you to laser in on what they want to accomplish, using specific examples that involve active and present-tense ownership imagery.

When you are doing these things, you are relating to your customer in an empathic and personal way that separates you from all the other sales people. Never forget that you were a person before you became a sales person, and that people buy from people.

Assume there are no universal mistakes. Life with a capital "L" has given you all the ingredients you need to bake a perfect cake. It comes pre-loaded with all the supplies necessary for you to create a masterpiece or a pile of trash that your dog won't even eat. The deciding factor - the art and the artist...YOU. Make a conscious decision about what you will do with what you have been given. Make your life a masterpiece and share it with the world.

(I just had this video from AutoUSA sent to me from Ralph Paglia)

Greg Coleman, Director of Business Development and E-Commerce at Lexus of Lexington and Toyota on Nicholasville, shares tips for formulating effective pricing strategies for vehicles.

Comment by Ralph Paglia 5 hours ago
Greg Coleman's description of how his dealership has been proactive on pricing transparency as a consistent strategy around building value on what the dealership provides car buyers is strong... Great message delivered by somebody who has done it and seen the results.

The most destructive habit......................Worry
The greatest Joy...............................Giving
The greatest loss................Loss of self-respect
The most satisfying work...............Helping others

http://www.internetsales20group.com

http://www.dealersynergy.com  

In the city I live in, there is a run down, nasty looking house taking up some prime commercial real-estate that I'm pretty sure every Realtor in town has taken a crack at trying to sell. Seriously! Every couple of months there is a new sign out front from some poor real-estate professional who gives the property a try. I may be mistaken, but I'm pretty sure this property has been on the market for quite a few years. 

Last night, my wife and I were driving past the house and I couldn't help but think that it was the appearance of the property that was causing the lack of interest. Think about it, even though the for sale sign mentions the great "Commercial Property" potential, there has been no movement on it whatsoever.

The solution I came up with is simple. Tear the sucker down. Pull out the grass and weeds and promote the empty dirt lot. Right now, the house is causing a major distraction in the minds of potential buyers because they can't see their business operating in such a disgusting place. Tear the building down and clean up the property and I think you'd be surprised at how fast this thing will sell. 

So How Does This Relate To Automotive Sales?

It actually relates well to any form of sales, but since this is an automotive and RV community, let's talk vehicle sales. You see, there are a couple of fundamentals about appearance that every sales person looking to improve their game should be mindful of. Let's take a few minutes to break a couple of them down. 

Dress For Success

I'm sure you've heard this one before right? According to an article on usatoday.com; Gladys Edmunds shares an experience she had at a major mortgage firm where everyone from the receptionist to the executives had too casual of an appearance. 

If you're interested in boosting your sales, take some time to consider whether or not your appearance at work is too casual and what effect it has on your demeanor. I'm not suggesting that you need to wear an expensive three piece suit to work (unless that's you're thing), but what I will say is that dressing for success has a positive impact on how you conduct yourself and how others deal with you. I'd encourage you to test it out and see if you notice any positive impact on sales and personal productivity. 

We talk about this all the time. Vehicles are often the second largest investment that people will make in their life, so think about what kind of experience you are offering if your appearance is too casual. What kind of experience and professional would you want to deal with if you were expected to fork out thousands of your hard earned dollars?

Eliminate Distractions

The whole idea here is to eliminate anything and everything that will shift the focus of your customer away from the vehicle. I'm not going to waste any time beating around the bush, so I will just come out and say it. Do you stink? Let's face it, we've all been in a situation where we've had to talk to someone that smells foul. It's pretty awful isn't it? 

I was in a dealership not too long ago and had a conversation with one of the sales consultants who was A.) Wearing a Hawaiian T-shirt and B.) Had the worst body odor I've come across in a long time. Oh, where's your compassion Mike?!? This article is my compassion. If you or anyone you know has an issue with smelling like a dumpster fire, you pass along this article for them to read.

Think about it though, how can your customer possibly stay focuses on your presentation if throughout the entire visit, they are trying to discreetly hold their noses, hold their breath or fan the air around their face? They're distracted and don't want to be around you anymore.

On the flip side, and in defense of smelly people everywhere; this can also be said of sales people who take a shower in cologne or perfume.

Think about the house again for a second. The reason I'm sure that property hasn't sold is because nobody can envision what their building will look like there because every time they do, they see this nasty looking house that get's in their way. 

I think you get where I'm going with this - let's just say if you create distractions for your customers, they aren't able to fully focus on what you are presenting.

Conclusion

Your appearance definitely has an impact on your sales. Of course there are a variety of other things that may impact sales performance, but how you present yourself is the easiest to change because you can do it as early as your next shift. Give it a try and see what happens.

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Question: Have you had an experience where appearance (either yours or someone else's) has impacted you positively or negatively? Share your experience in the comments below!

Think you know all there is to know about Pinterest? Think again. Here are Five things that perhaps you may not know about the Pin-loving social network:

1) Pinterest is the Third Most Popular Social Network

• Of course, we can classify a website's popularity in many different ways. However, since launching in 2010 and gaining a head full of steam this year, Pinterest has cemented itself as the 3rd most popular social networking site, just behind Facebook & Twitter
• In March, they received 104 MILLION visitors. (I'll let that sink in.....) 
• That is immense growth for a site that is barely two years old. 

2) It's not Just Women....

• Once Pinterest gained traction earlier this year, a narrative grew around the social networking site claiming it was just for women. But, a closer look indicates otherwise. 
• The percentage breakdown is this 65% women/35% men. While this isn't necessarily a balanced scale, it does indicate that the website isn't just used by one specific gender/group of people. 

3) You're spending more time on Pinterest than...

• Believe it or not, users are spending more time on Pinterest than they are on Facebook. A recent study found that the average Facebook user spends approximately 12 minutes on Facebook, keeping an eye on what their "Friends" are doing, while Pinterest users are spending 16 minutes on the site.
• For some perspective, the average YouTube user spends 16.5 minutes. 

4) Silicon Valley?

• While most tech startups seem to originate in the depths of Silicon Valley and some in New York City, Pinterest started in the Midwest. It goes to show you: a great idea can take you anywhere, regardless of its latitude!

5) Self Promotion is indeed allowed

• When Pinterest was first unleashed into the virtual world, it was simple: pin a few recipes, a few photos to a board, and interact with others. 
• However, now the folks over at Pinterest (as of March), have allowed self-promotion for businesses. 

Are you a Pinterest addict? 

While buying trucks from the market, it is recommended that you get second hand trucks. You should take good note of the serial number of the truck and then you should get in touch with the truck manufacturer in order to confirm that seller is registered keeper. This should be done before you go ahead and purchase it. manufacturer should have database regarding the details of registered owners and this will help in reducing any theft. Manufacturer might have informed by police or original owner if trailer gets stolen.

While driving the truck on the road; it is recommended that the truck shouldn’t be overloaded. It will effect the driving experience and you won’t be comfortable in driving it for long distances. There are specific limits about how much you should load up the truck and you should adhere to these rules while loading up the truck. If you go beyond this limit; then you are breaking the legal law and hence you might get in trouble later. Also, the safety of the other vehicles on the roads will get affected due to this.

While buying the truck, you should check the re sale value of the truck. If you are going to exchange or sell the truck in the future then this will help you in the future. You should take a note of the re-sale value and depreciation before you go ahead and purchase the trailer. Finally, customer support and warranty too is important. All this should be included while you buy the truck.

http://www.dealersynergy.com 

(The Intro Video is from Google describing the "Brand Active Initiative") 

Making the Web Work for Brand Marketers

The first two Brand Activate solutions are rolling out today:

Active View: Advertisers have long looked for insight into whether consumers saw an ad on page 145 of a magazine, or switched the channel during a TV commercial break. It’s similar online, so we’re rolling out a technology, which will be submitted for Media Rating Council(MRC) accreditation, that can count “viewed” impressions (as defined by the IAB’s proposed standard, this is a display ad that is at least 50% viewable on the screen for at least one second).

Called Active View, this will first be available in coming weeks within Google Display Network Reserve. We’ll also be making this metric a universal currency, ultimately offering it within DoubleClick for Advertisers, as well as to our publisher partners. Active View data will be immediately actionable—advertisers will be able to pay only for for viewed impressions. Going forward, we’re working on viewed impression standards with the IAB, and our agency and publisher partners.

Active GRP: GRP, or a gross rating point, is at the heart of offline media measurement. For example, when a fashion brand wants their TV campaign to reach 2 million women with two ads each, they use GRP to measure that. We’re introducing a new version of this for the web: Active GRP. Active GRP has two key features:

• Built-in: Active GRP is built right into the ad serving tools that our publishers and marketers already use every day. Active GRP will enable real-time decision making, allowing advertisers to make adjustments to their campaigns at the speed of the web. We’ve kicked off a pilot program for DoubleClick for Advertisers clients as a first step, and will roll it out to other products, with brands able to specify a range of audience GRP segments.
• Robust methodology: Active GRP is calculated by a statistical model that combines aggregated panel data and anonymous user data (either inferred or user-provided), and will work in conjunction with Active View to measure viewed impressions. This approach overcomes problems of potential panel skewing and reliance on a single data source. This approach also has the advantage of never using personally identifiable information, not sharing user data with third parties, and enabling users, through Google’s Ads Preferences Manager, to opt-out. We will be submitting our methodology for MRC accreditation.

More to come

We look forward to bringing other measurement initiatives into our suite for brand marketers, including a brand impact survey pilot with Vizu, our brand lift measurement product (Campaign Insights) and various cross-media measurement research projects globally.

This is just the beginning of the Brand Activate Initiative, with much more to come for brands and publishers. We think that with brand new metrics comes a new brand moment - one that will encourage brands to invest in the web, help publishers show the value of their digital content, and stimulate digital media’s own golden age.

Posted by Neal Mohan, Vice President, Display Advertising

I don't think it's a secret that millions of Americans own a smartphones. See here: There Will Be More Smartphones than Humans & here: Afraid of Losing Your Phone, You Might Have Nomophobia

To affirm this even further, the brilliant folks over at Nielsenwire conducted a study: "New U.S. Smartphone Growth by Age and Income." While their study has produced a plethora of paramount statistics, there are just a few I'd like to touch on and examine their importance in regards to your dealership's mobile marketing strategy.

• In the 25-34 age group, Neilsenwire found that 66% own a smartphone. 
• • 8 out of 10 who purchased a new device in the last three months chose a smartphone over a traditional mobile phone.
• Of the people who purchased a new device, more than half under sixty-five years of age specifically chose a smartphone. In other words, they're adapting to a new world. 

Neilsenwire also examined the relationship between income and age as it pertains to smartphone ownership.

• Those aged 55-64, with an income over 100k/yr, are just as likely to own a smartphone as those in the 35-44 age bracket with a substantially lower income.

What does this mean?

It simply means that people in the age bracket 35-44 view a smartphone as a necessity even if they're making only 35k/yr, while older folks view a smartphone as luxury. If I can afford it, then I'll buy it.

What does this mean for YOUR dealership?

Believe it or not, it all falls back to ZMOT and winning that Zero Moment of Truth. Seems like everything leads back to ZMOT these days, huh? In all seriousness, given these statistics, now you know your demographic in regards to smartphone users. It's time to utilize this information to inform your marketing strategy in the coming year. Several dealerships have already adapted by creating their own mobile app or a mobile program. For instance:

• "TEXT 12345" TO ABC MOTORS to receive specials to your smartphone"

Additionally, more and more people are purchasing smartphones, regardless of income. This is opening up a new avenue for you to reach your customers. If you're not adapting to this new, tech savvy world just like the 55-64 age group is, then you're going to be left in the dust.

Is your dealership implementing the proper strategy geared towards more mobile customers?

With the rollout of the Facebook timeline complete for personal profiles, Facebook has now, quite brilliantly, pivoted their attention onto brand pages, which is why when you logged in this morning, you saw the little notice at the top of your Fan Page saying:

"On March 30, 2012, all Facebook Pages will get a new design. Preview your page now to see what it looks like and try out the new features."

Effective next month, your dealership's fan page will have a fundamentally different look. You see those cool tabs underneath your dealership's profile picture ("Inventory", "Welcome", "Photos", etc)? Those tabs will no longer be there once you activate the Timeline look. Your entire page will be rearranged. While this does sound a bit scary, especially to those who have put ample time into designing interactive tabs for pages, there is a distinct advantage. Of course, I'm talking about the Cover Photo. 

The Cover Photo is the photo at the top of your current Personal Facebook page (assuming your page has the Timeline feature). Essentially, the cover photo is replacing your welcome tab. It will be the first thing everyone sees when they visit your page. You'll have your own virtual billboard. A billboard with no limits, except for size :) You can play around with the cover photo until it suits your dealership's needs. You can design one in which you're Thanking your customers, or one in which you featuring a quote from a satisfied customer, and or just a simple variation your current Profile picture. There's so much you can do with it to benefit your brand. 

The Facebook Timeline manager, Sam Lessin, had this to say regarding the new rapid change, "Organizations have identities too." And, he's completely right. Thanks to the implementation of the Timeline for Brand Pages, you'll be able to distinguish yourself from your competitors. With the cover photo (billboard!), you'll be able to brand your dealership in a much more effect way.

What do you think of the Timeline rollout for Brand Pages? Are you on board with it? Or, still partial to the traditional Fan Page?

Source: Facebook Timeline Brand Pages are Here [Mashable]

The trend for the last 3 or 4 years has been for businesses to try to tap into social media as a broadcasting tool. It's not universal, but many (most) see social media as a place to post their messages to prospective clients in hopes of switching on the social media faucet that touches a billion people worldwide.

The promise of social media for businesses, particularly local ones, has only been seen by a small percentage. Most believe there's something there, but they aren't certain that their efforts are going anywhere. In many cases, they're not. It's not that social media is so challenging that only the select few can get in, nor is it that there's no value in it.

It's about intention. Those with the intention of sheer marketing with social media will likely be met with limited rewards. People don't go to Facebook or Twitter to see what they want to buy or which services to select. They go to engage, to have fun, and to experience the virtual filter on the real world that social media has to offer them.

In other words, they don't want to see marketing. If and when they're ready to interact with a business through social media, it's because they have questions or needs that can be fulfilled through easy-access communication. This is the part that most businesses are missing.

The real promise of social media is not just to business, but lies an the center between business and consumer. More internet time is spent on social media than any other category; in fact, it's equal to the next three on the list (games, email, and portals) combined.

Businesses want to take advantage of this fact and many are trying, but customer service management is still 3rd on the list of initiatives they perform on social media with brand reputation management and driving promotions above it. This is backwards. Most businesses can achieve their top two goals by focusing on the customers themselves.

It comes down to a lack of understanding. Those who are able to focus their attention on their customers through social media will gain a better reputation and find it easier to broadcast their promotions as a result. It's counter-intuitive to all other forms of interactions with customers, but it makes sense once one realizes the true capacity of the medium.

 (Click Link for InfoGraph) http://www.tkcarsites.com/support-gets-social-pid21494