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What Is Your Personal Image?



With everything going digital in recent years, we often forget that some things can use a personal touch. That's why it's important to work on your individual image to increase customer experience. Find out how you can make yourself more marketable.

Get the Hard Facts from Samantha Cunningham at POTRATZ, and learn strategies for improving your own image.

We want to hear from you about how you improve your own personal image. Send your best practice videos to Hardfacts@ppadv.com.
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Are you using SlideShare?

If you aren't, why not? SlideShare provides an opportunity to upload PowerPoint and Keynote slideshow presentations to their website and share them with friends, colleagues and strangers.  I know what you're thinking, but I could just email them the presentation! You could, but what about those "strangers" it may seem obsolete for strangers to find your presentations, but what if they're looking for them?

With SlideShare you can optimize your presentation settings for great SEO! You can upload presentations on why your dealership is better than others around you, or presentations on specific cars you've got on your lot! You could create a presentation outlining what you're looking for in a specific employee and while people search google for jobs in your area, they'd stumble upon your presentation  The possibilities are truly endless!

AND while you're poking around the SlideShare website, look for a slideshow (or two) that might be able to teach you something new! Learning should never stop happening, so take advantage of all the free resources possible!  

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Success is a fascinating thing because every individual on the planet has their own definition of the word.

The dictionary defines success as a “favorable or desired outcome”

This is SO genius because it means that, not only can everyone have their own definition, but that THERE IS ENOUGH SUCCESS TO GO AROUND!

For some people, success is having the necessities…

For others, it’s making loads upon loads of money…

BUT, no matter what your definition of the word is, there is something that so many people miss out on when pursuing success.

Any idea what it is?

Have you ever heard that saying, “Success Breeds Success”? 

Believe it or not, there is something so powerful about rubbing shoulders with highly successful people.

How do you know who's truly successful though? The best way for you to know if they’re successful is to ask yourself two simple questions:

1.) Are they the type of person that you hope to be (character traits, qualities etc.) and, 

2.) Do they have the things that you want to have? (Could be material objects, status, expertise etc.)

When you find someone that you can answer ‘yes’ to those two questions, do whatever you can to be apart of their circle.

You see, when you rub shoulders with successful people (the people that are who you aim to become), there are natural born opportunities that arise from your mere association with them.

One of the best ways that I know of to be in the presence of successful people is to attend as many workshops and conferences as you can. Where else do you get the opportunity to be in the same room with these successful people, have lunch with them and ask them questions?

There are approximately 17,000+ dealerships in the United States today. Including every employee, how many people work in the retail car business? LOTS! …

Yet, there are very few who attend conferences. 

There is no question that these conferences come with a price tag, but you absolutely, 100% CANNOT let the price of success, cost you your success.

Listen, I am not involved with any particular conference for financial gain. I have just come to learn that if you want to be successful, you need to get connected with other like-minded, successful individuals and I don’t know any other better place than at the plethora of workshops and conferences going around. 

One of the next ones you can see me at will be the Internet Sales 20 Group in Boston this coming September.

Supercharge the achievement of your personal definition of success. Start rubbing shoulders with successful people. 

Have questions? Hook me up in the comments below.

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I have a question for my fellow car sales people... I have an awesome script from Dealer Synergy that works! BUT I have people that I call every day for a month.. What types of voicemails should I leave so that I don't keep leaving that same one and sound like a robot?? anyone have ideas? :)

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Today’s Women’s Wednesday is about becoming new leaders in the growing and dynamic market of women consumers.

As competition tightens, the need for exceptional leaders at dealerships couldn’t be greater. Wayne Gretzky, the hockey legend, explained the key to his success, “a good hockey player knows where the puck is – however, a great hockey player knows where the puck is going”.

To be an exceptional leader like Gretzky, a proactive and anticipatory approach is important. Currently, the industry is dynamic, producing great opportunities to differentiate. It is imperative to take strategic risks and be proactive about tapping emerging trends that pertain to women+families.

Did You Know?

1. Women in the U.S. buy 50% of vehicles – about 75,000 a day at new and used car dealerships

2. According to the U.S. Census, over one-third of women out-earn their husbands

3. More and more children are born to single moms

These may seem like just numbers but they are real money-making and business performance boosting statistics for dealers who want to be positioned as the go-to dealerships in their market. How?

1. Recognize Women have the Buying Power: Break from the traditional model and make the store more women+family friendly. Since women are propelling sales, cater effectively to this buying segment by hiring more women sales and service advisors. Hire qualified people that relate and look like your customers for a more comfortable and successful sales experience.

2. The Changing Family: Women are the breadwinners in over one-third of family households. There are many homes with stay at home dads, same gender parents and multiple generations living under one roof. Cater to each potential customer with ultimate respect.

3. Meet Your Customers Where They Are:

a. Problem Solve: As more children are being born to single moms, it is important to know that all parents appreciate a child-play area.

b. A Caring Company: The #1 requested concierge service item from women is an overnight vehicle. This shows you understand the inconvenience of having a car repaired overnight and are willing to go the extra step to do something about it; providing hassle and worry free service.

c. Have women WANT to BE THERE: Have fun services like a boutique fitness and yoga studio with changing area, shower, and rest rooms. (Not everyone wants to sit and watch TV.) How about Play Stations for mom gamers while their car is being serviced? Sound silly? At one time your grocery store simply sold food. Now it has services like banking, café, childcare, dry cleaner, pharmacy, and health and wellness, and other conveniences.

d. Install vending machines with healthy food options and beverages (not just M and M’s & Pepsi) and provide Starbucks coffee and tea. How about a manicurist in the store, part time?

e. Free car wash policy is a winner for you and your customers as they will stop in a lot more frequently – different and more lasting relationships will be created.

f. Engage and Educate: assist customers in getting to to know their new car better with a specialist 1 on 1, or spend time checking out the latest safety+tech features of your top 3 models being featuring this month.

Women visit two dealerships but they buy from just one! What plays are you making to ensure she picks your store? Leadership paired with strategy is a better game than luck in capturing new business.

For more on Leadership and to read about Wayne Gretzky type of Dealers, click here.

Want to Sell More Cars and Distinguish your Dealership to Women? Click here to learn more.

Did you receive a Free copy of the 2014 Women’s Car Buying Report? Click here to download.

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In October, 2013, I posted a controversial article about the differences between responsive and adaptive websites and came to the conclusion that, at that time, properly coded adaptive websites were performing better than responsive websites in the automotive arena. I stand by that assertion as long as the timestamp is attached. In other words, adaptive was better in the automotive industry than responsive in October, 2013.

Today, I am happily reversing my opinion. The industry has caught up. There are a handful of companies in our space that have not only improved on the earlier iterations that I did not like but who have taken their responsive sites beyond the adaptive sites that were performing phenomenally well. It's not that adaptive sites are bad or that they've fallen off at all. Today, the responsive sites (and the numbers attached to their results for dealers) have surpassed their adaptive counterparts.

The real difference in the platforms that I have seen launched in recent months compared to the original batch of automotive responsive website designers is that they seem to have followed (coincidentally, I'm sure) a different assertion I made a week after the original post that dealers and their vendors should build websites for mobile first. Mobile is today. It's getting bigger tomorrow.

Responsive websites that are built to accommodate the demands and limitations of mobile devices do not lose out on desktop functionality. If anything, today's savvy buyer has grown accustomed to a more mobile experience on their desktops and appreciate the simplicity that such design brings to the table.

I am dying to name some of the companies that I have looked at over the last few months that have impressed me with their designs and website management tools, but now is not the time. There are five strong responsive design firms that have impressed the heck out of me lately. Two are well known. Two are less known. One is pretty much unknown in the industry. I won't name them because I have yet to do a comprehensive review of everyone's platform. Considering that there are about 50 players in the automotive website arena, it's likely that I will never make it through them all.

In lieu of recommendations or direct endorsements, I'll keep it simple and show you what you should be considering...

  • Speed and User Experience: While I have never been big on "quality test" sites that spit out a score about how good your website is, Google has a pretty good one out there with their PageSpeed Insights. The desktop component isn't a huge deal but look at both numbers in mobile - Speed and User Experience. Shoot for a speed over 50 as a bare minimum and the UX should be high, preferably over 90.
  • Mobile-Only Functionality: One of the arguments that adaptive website providers make is that you can't put mobile functionality such as "Click to Call" or GPS-enabled navigation on responsive sites. This isn't true, though most of the responsive sites that I have seen do not take advantage of this. You can have that sort of unique functionality appear on your responsive sites when they are on a mobile screen and have them not available on a desktop. If you're considering responsive, ask your vendor if this is the case for their sites.
  • Morphing Buttons: Many of the buttons on desktop websites are square. This doesn't lend to an effective mobile translation most of the times because they are too big to see on a single mobile screen. When a responsive website is rendered on a small screen, those large buttons should "morph" into mobile-friendlier buttons, preferably long rectangles that are still big enough for those of us with fat fingers.
  • Intelligent Navigation Bars: Just like with the buttons, the navigation bars at the top that are so easy to use on desktop often become a challenge on mobile devices. Most responsive websites stack the navigation options when viewed on a small screen. This is a mistake. Instead, there should be a transition to a drop-down menu for the mobile experience. It should be at the top right and be easy to push for us fat-fingered-folks.
  • Remove of "Extras": Even though we'd like to think that everything on our website is of vital importance to our visitors, there are always "fillers" that make sense on desktops but not on mobile. For example, that scrolling display of all of your vehicle types (you know, the one that gets somewhere south of 20 clicks per month) should not be taking up space on mobile. It' fine for desktops but make for a bad mobile experience. Remember, mobile is about getting to the point.

There are plenty of other things that I could go into regarding what to look for in a responsive website design, but I'll leave it off where it is and add a single closing thought: a great adaptive website is still better than a good (or bad) responsive website. Let the numbers guide you in your decision. It's about getting leads and driving more people to your inventory both online and offline. Make sure that the experience they're receiving in their mobile exploration of your website is better than any of your competitors. It makes a difference.

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http://www.dealersynergy.com 856-546-2440 

Sean V. Bradley Wins The Auto Dealer Live Debate Against Alan Ram, Thanks The Dealers That Voted For Him & Elaborates On His Philosophy

** If you missed the Auto Dealer Live "Thrilla With Villa" Debate with Sean V. Bradley & Alan Ram, then watch the video below:

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Are You Using Google's Hidden Treasure?

Chances are, there’s already been a Google account created for your business, but are you correctly using Google Places and Google+ Local to increase your exposure? Find out how you should be setting up these features to market your dealership.

Get the Hard Facts from Samantha Cunningham at POTRATZ, and learn strategies for increasing your dealership’s online visibility.

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Inbound links still matter. Despite what you may here from SEO gurus around our industry, the power of high-quality, relevant, and natural inbound links to a dealer's website is still apparent. Google's Matt Cutts acknowledged that in the long run, this may not be the case.

That day, however, is not today.

Google is reportedly in the middle of a 10-year plan to discount links from the search algorithm. The best guess is that they're at about year 5 of this plan, which means that we still have another half-decade to make the adjustment. Many of us already are, but that does not mean that links should not be a part of the overall strategy.

Earn them. Use them appropriately. Avoid anything spammy or unnatural. Focus on incredible content that can get people to link to you rather than schemes or techniques for building them. That's what we do. That's what you should be doing as well.

Here's the video from Cutts answering the question recently about inbound links.

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Have You Gone Too Far?

Do you ever find yourself asking: How long should a video walk around be? When do you have too much content in an email blast? What makes a great landing page? On this week's Think Tank Tuesday, I'll cover these questions and more!

  Tune in now and learn how long you should be making your content on several different marketing channels.

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Whether you are a football fan or not, unless you have been living in a cave you have probably heard a lot about Johnny Manziel and Tim Tebow.  What Tebow and Manziel have in common is that both are former Heisman Trophy winning college quarterbacks.  What they both also have in common is that they are both very much hated and reviled by so many.

From the outside looking in, they are polar opposites in many ways. Tebow is publicly very religious and Manziel is not. Tebow is outwardly extremely humble and Manziel is viewed as being extremely cocky and even arrogant. Tebow apparently lives a very straight arrow life and Manziel has had his share of documented days of partying. Tebow never reacts to his detractors and Manziel seems to give the proverbial middle finger to his. Tebow quotes scripture and Manziel plays rap. Tebow appears humble while Manziel seems to flaunt his ability with a little in your face style.

Manziel and Tebow outwardly opposite in every way but yet both share in common massive doses of venom by the media, coaches, some players and large amounts of the general public. Tebow the humble, virtuous Christian is hated and Manziel the cocky, partying one man show is hated as well. Actually, I am not sure which one seems to be condemned and hated the most. Seems to be a conundrum doesn’t it.

In my opinion, the answer in this does not lie in the characteristics of either Manziel or Tebow or what they do or don’t do. The answer to this conundrum lies with people who are constantly judging others. Often these people judge them but inwardly are wishing they could be more like them.  They are not really hating on Manziel or Tebow. Instead, they are expressing their hatred of themselves and their own perceived shortcomings expressed outwardly towards Manziel and Tebow. Haters hate because that is what they do.

Don’t be a hater and stop judging others. Look at yourself and judge yourself. Work on yourself and let others be. Success and happiness is always an inside out job.

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Vine is a video mobile application that leverages the quick sound-byte social media culture in the same way as Instagram, except that its video feature is “micro” and lasts only six seconds that can play on a continuous loop.

Vine is a platform, but the video clips are more often viewed on Twitter or Facebook. The auxiliary features important to a business using vine social media strategies to promote its product or service are a caption field and a hashtag option.

But how can you use it for your Dealership?

  1. Save money and use vine social media marketing tactics in place of a professional video to develop an obscure, creative six-second clip can present a brand’s face to the youthful Vine demographic.
  2. Tease the audience with a new product or service video and audio preview and compel users to take a further look at the dealership's web site.
  3. Use Vine as a new venue for promoting an offer or coupon or monthly special.
  4. A clever fact campaign similar to Nantucket Nectars or Snapple can convert users to website traffic.
  5. Reveal your business at work with a behind-the-scenes glance into your service process or how you obtain your inventory.
  6. Product placement with a brand ambassador in a humorous setting can help it “go viral,” similar to a popular ad campaign.
  7. Like a YouTube How-To video, use Vine to demonstrate your business product or service.
  8. Show users your staff, moments of success, and images that convey the business’ work culture to engage them with the brand identity.
  9. Leverage Vine features: Include the logo for identification, a caption with a website link and a hashtag that enables search.
  10. Target the specific, youthful demographic using Vine, many of them teenagers and young adults, with clever, spontaneous, action footage that expands your business brand image to illustrate it in a new light.

You can Visit DealerSynergy's Vine here - Vine.co/DealerSynergy

The Original Article Is Here - Using Vine

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